Maitre'D (Experienced) - Aventura

Motek•Aventura, FL

18d

About The Position

Happy Corner Hospitality is a collective consisting of Motek, an Israeli-Mediterranean concept restaurant, Sesame Bakery, and Yalla Motek. We pride ourselves on delivering exceptional service and culinary experiences to our valued guests. Our commitment to excellence extends to every aspect of our operations, and we're currently seeking passionate, highly motivated, experienced professionals to join our front-of-house team. Position Overview: The Maître D’ oversees the guest service area at Motek Cafe, focusing on managing reservations, welcoming and seating guests, and ensuring smooth communication between front-of-house and kitchen teams. This role also ensures the functionality and consistency of reservation platforms like Resy and OpenTable across all venues. The Maître D’ is key to creating exceptional guest experiences while maintaining service standards, addressing guest concerns, and fostering team collaboration.

Requirements

High School Diploma or Equivalent.
Proficiency with Resy and OpenTable platforms required; familiarity with third-party delivery platforms (e.g., Uber Eats, DoorDash) is a plus.
Strong verbal and written communication skills; ability to handle guest inquiries and direct information efficiently.
Detail-oriented with excellent time management and multitasking abilities.
Capable of managing stressful situations and resolving guest issues promptly and professionally.
Always maintains a neat and professional appearance and demeanor.
Positive attitude and collaborative mindset; ability to work effectively with supervisors and team members.
Must be able to read, write, and speak English fluently.

Responsibilities

Ensure the guest greeting process is managed professionally to create a positive first impression.
Address and resolve guest inquiries, special requests, or complaints promptly and professionally.
Enhance the guest experience by leveraging reservation platforms to personalize service and recognize returning guests.
Support the execution of special events, group reservations, and private dining experiences.
Oversee the functionality of reservation platforms (e.g., Resy, OpenTable), ensuring systems align with no-show, cancellation, and reservation policies.
Regularly audit and update the platforms to reflect accurate table availability, operational hours, and special events.
Monitor compliance with reservation-related policies and address discrepancies promptly.
Train and mentor hosts/hostesses on effective use of reservation systems, including recording guest details, adding notes and tags, and maintaining accurate profiles.
Build a comprehensive guest book to support consistent and high-quality guest service.
Collaborate with managers at each venue to standardize reservation processes and ensure alignment with best practices.
Coordinate with front-of-house and kitchen teams to ensure smooth communication and service execution.
Act as a key point of contact for resolving operational challenges related to reservation systems or guest flow.
Maintain compliance with health, safety, and cleanliness standards throughout all front-of-house operations.
Performs other job-related duties as directed.
Works as a team player at all times and is prepared to be flexible in order to ensure that operations are always as efficient and profitable as possible.