Maitre d'

MOMOFUKU•New York, NY

1d•$24 - $27

About The Position

As the first (and last) point of contact and representative of Kabawa, the Maitre D will be warm, hospitable, yet professional and exacting while providing above and beyond service in line with Momofuku standards and values. We are looking for well-presented, organized individuals who want to be part of a team that tests limits.

Requirements

At least 2 years as a Reservationist, Lead Host or Maitre D in a high-volume, casual fine dining setting
2 year proficiency experience in reservation platforms
Exceptional written and verbal communication, service, and floor skills
Must possess strong empathy and team spirit
Ability to work in an organized and meticulous manner with strong attention to small details
Solution-focused, receptive to constructive criticism, and general performance feedback
Ability to demonstrate quick thinking and adaptability in a constantly changing environment
Must have strong interest in food, wine, and the business of hospitality
Uncompromising work ethic with a relish for new challenges
Available to work nights, holidays and long days as necessary

Nice To Haves

2+ year as a Reservationist, Lead Host or Maitre D in a high-volume, casual fine dining setting
Proficiency in Resy or similar reservation system
A proven track record of dependability, a continuous focus on learning and development, and a history of consistently and successfully fulfilling all role responsibilities

Responsibilities

Has awareness of total covers, guest information, and special notes for each shift and communicates this to the team during each service
Serve as a primary liaison for guest communications during service, ensuring seamless interaction between guests and the team to deliver an exceptional dining experience
Properly set-up front desk area, performs side-work and other opening/closing procedures as directed by management
Manages the reservation system and relevant guest communications, such as voicemails
Must possess great communication skills with a polished presence and professional demeanor on the floor or via phone/email
Has full knowledge of Momofuku and Kabawa to be able to answer FAQs, including a general knowledge of food and beverage offerings
Recognizes key people in the industry/company-related and communicates it to all FOH and BOH staff, particularly management
Engages with guests and colleagues in a professional and dignified manner in a busy environment
Greet guests as they arrive, escort them to their tables, and ensure preferences are communicated
Promote and maintain the highest level of customer service to all guests while staying alert to their needs
Proficient in building relationships with guests to facilitate return visits or private event bookings
Maintains integrity of service by proactively communicating with managers to address any potential negative experiences
Strategizes table turn times with relevant FOH managers and team, knowing when and where we can accommodate walk-ins in order to maximize covers for the shift
Maintains cleanliness and organization of the Maitre d’ work station
Constantly pushes to creatively interpret positive guest relations and industry standards