Maintenance Technician

Gulph Creek Hotels•City of Saratoga Springs, NY

About The Position

The Maintenance Technician is responsible for the general maintenance of the property and provide after-hour support as needed.

Requirements

High School diploma or equivalent required.
2 years’ experience in general building maintenance and/or construction, or an equivalent combination of education and experience.
May be required to work nights, weekends, and/or holidays.
Must have good communication and customer service skills.
Ability to read and speak English/Spanish and comprehend simple instructions, short correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property
Demonstrate the ability to anticipate and solve practical problems or resolve issues.
Must have a valid driver’s license.

Responsibilities

Maintains guest service as the driving philosophy of the operation
Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
Committed to making every guest is satisfied
Meets or exceeds guest satisfaction measures
Ensures hotel standards and services contribute to the delivery of consistent guest service
Implements and practices guest service initiatives and performs to Home2 Standards
Perform maintenance and repair work on the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating/air conditioning
Ensure that the rooms and property are maintained in the best possible condition, with the least inconvenience to guests.
Clean and maintain swimming pool in a safe and sanitary manner
Check and preform preventative maintenance on pumps, chlorinators, and filters for swimming pool
Provide on-call support for urgent requests after hours, on weekends, holidays, etc.
Perform preventive maintenance as outlined in the Preventative Maintenance Program.
Follow procedures that ensure the security of inventory.
Report emergencies or threats to the security of guests, employees or hotel assets.
Report any hazardous situations, malfunctioning to external signs or unlit areas.
Install, adjust, modify and repair building systems and assess the conditions of all effective operations.
Test safety systems, e.g. emergency lighting and record keeping and assist with periodic inspection of all safety systems.
Ensure that room maintenance requests are handled in a prompt and courteous manner.
Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and repair projects.
Assist the engineering staff in adhering to Loss Prevention guidelines.
Perform inspections on a regular basis of working orders and checks adjusts repairs and monitor the building system.
Comply at all times with Home2 suites by Hilton standards and regulations to encourage safe and efficient hotel operations.
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Home2 Suites by Hilton standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
Other duties as required
Snow removal of walkways and patio areas