Maintenance Technician

Enchantment Group Management Company LLC • Irvington, VA

9h • Onsite

About The Position

The Maintenance Technician is responsible for performing a wide range of maintenance, repair, and preventive maintenance tasks to ensure the safe, efficient, and well-maintained operation of the resort property. This role supports all areas of the resort including guest rooms, public spaces, mechanical rooms, pools, grounds, and back-of-house facilities. The Maintenance Technician ensures a high standard of guest satisfaction by responding promptly to service requests, maintaining building systems, and supporting preventive maintenance programs in compliance with hospitality standards and local regulations.

Requirements

• Working knowledge of HVAC, electrical, plumbing, mechanical systems, and general building repair
• Strong troubleshooting and diagnostic skills
• Ability to read and interpret blueprints and technical manuals
• Basic computer skills for work order management
• Strong customer service skills and professional communication
• Ability to prioritize tasks in a fast-paced hospitality environment
• Ability to work independently with minimal supervision
• Understanding safety standards and OSHA compliance
• High School Diploma or GED required
• Minimum 2–3 years of maintenance experience in hospitality, resort, hotel, or commercial property environment preferred
• Experience with preventive maintenance programs required
• Valid Driver’s License required

Nice To Haves

• Trade school certification, technical college certificate, or equivalent vocational training in HVAC, electrical, plumbing, or building maintenance required (preferred) 
• Experience with CMMS or work order systems preferred
• HVAC Certification (EPA 608) preferred or required depending on property needs
• Pool Operator Certification (CPO) preferred 
• Any applicable state or local trade licensing preferred

Responsibilities

• Regular and Reliable Attendance is an essential function of this role 
• Exemplifies the Tides Inn Mission and Values
• Perform routine preventive maintenance on HVAC, plumbing, electrical, mechanical, and structural systems
• Respond promptly to guest maintenance requests and service calls
• Troubleshoot and repair equipment including HVAC units, water heaters, kitchen equipment, lighting systems, and appliances
• Maintain pools, spas, and water features (if applicable and certified)
• Perform carpentry, painting, drywall repair, flooring repair, and minor construction tasks
• Inspect property regularly to identify safety hazards and maintenance needs
• Assist with fire/life safety system checks and emergency procedures
• Maintain work orders through the property management or maintenance tracking system
• Ensure compliance with OSHA and local building codes
• Maintain tools and equipment in safe working conditions
• Support special projects, renovations, and seasonal property needs
• Assist with grounds maintenance including exterior lighting, irrigation systems, and outdoor structures
• Participate in on-call rotation as needed or required

Benefits

• Benefits include medical, dental, and vision coverage; a Health Savings Account (HSA); fitness and wellness programs; disability insurance; basic and voluntary life insurance; an Employee Assistance Program (EAP); a hearing discount program; and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED