Maintenance Technician

ISS•New York, NY

1d•Onsite

About The Position

The Maintenance Technician reports directly to the Site Operations Manager and partners with the Site Operations Supervisor to ensure all facility-related equipment is maintained to the highest standards in the Hard Services line, embodying the OneISS methodology. The core functions involve solving non-complex (single system) maintenance and repair of a building’s shell, core, and equipment. The purpose of this role is to maintain facilities for clients, customers, and staff in a safe operating condition, execute a best practice preventative and reactive maintenance program, and resolve immediate operational and/or building safety concerns. Ultimate success in this role is around providing safe and reliable building systems that proactively and reactively support our client’s business needs. The Maintenance Technician will at times be on shift alone and will be a point of contact for the client, requiring professional communication and response to escalations.

Requirements

High school diploma or vocational or trade school/college required
Basic mechanical, electrical, plumbing, and HVAC skills
Knowledge of the corresponding tools in these trades
Communication skills to translate basic technical information to those with and without a technical background
Ability to work independently and as part of a team
Strong communication and interpersonal skills
Ability to potentially work in noisy environments (with required PPE)
Ability to stand for long periods of time
Ability to crawl, climb, and work with equipment of various types
Demonstrates professional and customer service aptitude
A valid state driver's license may be required, as driving a company vehicle is required on some accounts
Basic computer proficiency skills (Word, Outlook, CMMS Systems, Smartphone Systems)
Ability to work within tight timelines
Ability to troubleshoot down to the component level

Responsibilities

Self-Performance of Primary Preventive (PMs) & Reactive Maintenance (RM’s) work orders
Patch/Painting of walls
Door/Lock hardware repairs and installation (basic)
Installation and mounting of building fixtures (TVs, signs, etc.)
Minor plumbing repairs (clogs, drains, valves, faucets, fixtures, etc.)
Safety Eyewash/Shower Inspections and Maintenance
Fire Extinguisher Inspections
Overhead Lighting Bulb replacement
Roof inspections
Light Snow removal and walkway salting (cold weather regions)
Building Safety Inspections
Kitchen Equipment Inspections
Café Equipment specialty cleaning
Shopping tool repairs (casters, handles, etc.)
HVAC system & water system filter replacements
Hot/Cold Calls
Proactively mitigate slip, trip, and fall hazards
Effective LOTO (lock out, tag out) compliance
Ensure all health and safety requirements are established and followed by on-site staff and sub-contractors
Use of CMMS system software for work order management (PC & mobile-based)
Follow 5S principles for organization/cleanliness of “Front of House” (client/customer spaces) and “Back of House” (equipment rooms, storage areas, tool cribs, etc.) on the property
Order supplies for PMs and RMs as needed
Ensure on-site tool crib inventory is correctly managed to ensure SLA uptime is met
Complete detailed records of all work to be documented in the CMMS system
Conducts frequent equipment rounds and readings to detect malfunctions, and records data as required
Escorts and directs site vendors as required
On call (1st line of support) to address escalations or emergencies if they arise
Ensure that all customer complaints are handled professionally, appropriately, and in a timely manner
Communicate effectively with colleagues on the accounts and across the company so that information is disseminated effectively
Participate in project groups and meetings as required
Transfer the best practices established by ISS and bring them to the account
Use the account successes to promote and further develop ISS
Adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures
Follow safety protocols, maintain environmental responsibility, and uphold quality standards in all tasks
Actively participate in HSEQ training and report any potential hazards or compliance concerns