Maintenance Technician

MMS Group•Jacksonville, FL

25d

About The Position

At GoldOller, Service Technicians are the heart of the community experience—dedicated to ensuring every home is safe, comfortable, and beautifully maintained. This role delivers exceptional service by responding promptly to resident needs and service requests, maintaining our properties to the highest standards, and preparing homes for new residents with care and precision. Through teamwork, proactive communication, and attention to detail, Service Technicians help create a place our residents are proud to call home and by doing this in a way that meets our standards of excellence as set forth in this job description.

Requirements

Ability to read financial reports, sketches, and blueprints.
Strong multitasking, organization, and communication skills.
Working knowledge of Fair Housing, ADA, OSHA, local/state building codes, and landlord-tenant law.
Ability to build strong working relationships with peers, leaders, residents, vendors, and the public.
High school diploma/GED preferred.
At least 1 year of multifamily maintenance experience OR technical trade school.
Physical ability to lift/carry up to 50 lbs and perform frequent physical activity (standing, climbing, stooping, etc.).
Valid driver’s license and reliable personal vehicle.
Must own basic maintenance tools.
Experience/training in carpentry, plumbing, electrical, painting, and refurbishing required.
EPA Certification required.
Willing to work weekends and travel/overnight when needed.
Must have a working smartphone for work order systems and on-call duties.

Nice To Haves

Experience with RealPage products (OneSite/Ops Technology) is a plus.
CPO or CAMT certification preferred.

Responsibilities

Help manage expenses by following inventory and purchasing procedures.
Get approval for overtime at least 24 hours in advance (except true emergencies).
Inspect units at move-in/move-out and document appropriate security deposit deductions.
Report billable service request charges and lease violation fees.
Maintain a professional image and positive attitude at all times.
Communicate daily with the Service Manager and provide midday/end-of-day updates.
Complete all reports and software entries (including work orders) accurately and on time.
Follow safe work practices, attend safety meetings, and complete required checklists.
Keep the office area neat and orderly and adhere to company standards.
Use company equipment responsibly and report any incidents within 24 hours.
Attend required meetings and training sessions.
In the absence of a Service Manager, report directly to the assigned leadership representative.
Support and motivate team members through training, knowledge-sharing, and teamwork.
Embrace new technology and operational processes.
Foster a positive, solution-focused work environment.
Attend scheduled meetings, safety reviews, and required training.
Complete the full make-ready process and ensure all vacant units are ready within 5 business days (14 days for upgrades).
Assist with unit inspections at notice-to-vacate and move-out.
Assist with final move-in inspections to ensure units meet GoldOller standards.
Conduct final inspections once make-ready work is reported complete.
Complete assigned service requests within 24 hours and notify the Service Manager of delays.
For emergencies, contact the Service Manager within 60 minutes if a solution isn’t identified while still on-site.
Close out all service requests electronically each day—complete or not.
Meet daily/weekly work order goals.
Perform snow/ice removal when applicable and ensure logs and vendor compliance.
Walk and inspect your assigned GOZone weekly and maintain vacant exteriors.
Maintain grounds, breezeways, stairwells, and common areas—no trash or debris allowed.
Respond to on-call emergencies as scheduled.
Maintain all OSHA/MSDS documentation.
Keep tools, equipment, and shop areas organized and well-stocked.
Monitor work orders for recurring issues or long-term maintenance needs.
Complete monthly preventative maintenance tasks and reporting.
Assist with supervising contractors when needed.
Report any questionable activity, unsanitary conditions, or unauthorized occupants/pets.
Always greet residents with eye contact and a smile.
Limit technical details when speaking with residents about maintenance concerns; communicate with the Service Manager first.
Never discuss confidential/company matters with residents.
Communicate professionally and clearly, including written notices.
Participate in resident events and attend court hearings when required.

Benefits

12 Paid Holidays
Up to 2 weeks Paid Time Off in the first year of service (grows with tenure)
A Celebrate YOU Day (To use at your leisure, for any special occasion)
Comprehensive Medical, Dental and Vision Plans (available after 60 days of employment)
Company Paid Health Reimbursement Account
Paid Maternity Leave
Company Paid Life Insurance
Company-Matched 401(k) Retirement Savings Plan
All-Inclusive Access to all GoldOller Property Amenities: Swimming pools, GO Chat facilities, Wellness Classes, and Fitness Centers
Company Paid Certifications and Licensing
And so much more!