Maintenance Technician

Highwoods Careers•Raleigh, NC

34d

About The Position

At Highwoods, we focus on providing exceptional experiences for everyone involved – our customers, employees, stakeholders, and local communities. We believe in enhancing the customer experience within our buildings by integrating hospitality and top-notch amenities, creating a work environment that is truly unmatched. A Day in the Life As a Highwoods Maintenance Technician, you will be part of a team that strives to provide best-in-class service to our customers located in the Raleigh Market. We're seeking someone passionate about crafting dynamic experiences and fostering a sense of community for our diverse customer base within the portfolio. The Maintenance Technician plays a pivotal role in both the operational and physical health of the portfolio, ensuring it is well-maintained and effectively run while also enhancing the customer experience through community building, making the space not only functional but also a preferred destination. This position embodies a dual responsibility essential for achieving operational excellence and fostering a vibrant community atmosphere across our properties promoting open communication and trust between Highwoods and our customers. You will represent Highwoods in a professional manner to our customers, vendors, and visitors; participate in and follow the guidelines of the safety program.

Requirements

A fundamental knowledge of life safety systems including fire alarm, sprinkler, fire pumps, and emergency generators
Be available for emergency calls at night, weekends and holidays on a rotating schedule
Maintain a current North Carolina Driver’s License
Maintain a current Tennessee driver’s license.
Be able to bend, stoop, crawl & climb ladders.
At least 2 years of education in at least one of the following: State, county, or local governmental agency Approved/sanctioned Technical Institution and/or College or University in one or more of the following fields: Electrical Construction Roofing Building Life Safety Systems Plumbing Carpentry Mechanical or Equivalent on-the-job training in one or more of the above-listed fields consisting of a minimum of 18 consecutive months.

Nice To Haves

Certification in one of the following: Refrigerant Transition and Recovery
Maintenance experience in an industrial or commercial environment

Responsibilities

Perform a variety of general repairs, installations, and maintenance on building equipment, including changing ballasts, light bulbs and/or tubes, light switches, receptacles, door locks, and general repairs on plumbing fixtures, refrigeration equipment, alarm and fire protection systems, piping, and tubing, etc.
Perform general carpentry, floor repairs, and other general repairs
Inspect equipment for proper lubrication and perform other preventative maintenance duties per a schedule and as needed
Troubleshoot building problem areas, make necessary repairs and adjustments
Build strong customer relationships by proactively address customer concerns and inquiries, demonstrating a positive attitude and dedication to providing exceptional service. Refer complex situations to supervisor and or senior technicians
Perform routine building inspections
Install and repair new and existing plumbing fixtures, drain lines and accessories
Supervise periodic testing and servicing; record results of cross connection devices
Perform preventive maintenance, installation and repair of water pipes, controls, and associated equipment
Perform installation and repair of various types of electrical fixtures including lamp and ballast replacement
Installation and repair of electrical devices (switches, receptacles, breakers, low voltage transformers, etc.)
Perform minor repair of heating, ventilation, and air conditioning equipment including some filter changing
Monitor/check water chemical treatment programs for cooling towers and fountains
Monitor customer space temperatures and adjust thermostats when needed
Assist the HVAC technician with any building related mechanical or maintenance issues when required
Investigate and monitor repeat customer-related calls and report them to the Building Property Manager and Customer Service
Perform minor leak repairs to roof, window, and fountains
Assist contractors with life safety alarm systems and water-based or dry fire protection systems shut-downs and testing
Perform installation and repair of ceiling tiles, wall coverings, vinyl tile, carpet, cove base, window blinds, signage, etc.
Be responsible for accurate and timely record keeping and reporting
Assist in snow and ice removal using power broom, ice melt, and sand; be available for emergency cleanup/repair after inclement weather