Maintenance Technician II

Tricon Residential•Denver, CO

1d•Onsite

About The Position

The Maintenance Technician II is responsible for providing an exceptional and consistent customer service experience in all interactions with our Residents. They will be responsible for the completion of all maintenance requests/work orders on occupied homes within their assigned geographic territory. This role involves communicating clearly, compassionately, and with empathy with team members, residents, and vendors, and providing exceptional customer service. The technician will also communicate with the Assistant Maintenance Manager – Tech (AMM-T) and/or Centralized Maintenance Coordinator (CMC) to prioritize tasks and respond to and complete service requests professionally and timely. Maintaining a clean and safe work environment is also essential.

Requirements

Skilled in installation, troubleshooting, repair of, but not limited to the items listed above (faucets, sinks, toilets, water heaters, garbage disposals, drain lines, caulking, grout, crack fillers, electrical current, electrical outlets, switches, breakers, GFCI’s, 3-way switches, light fixtures, ceiling fans, pre-hung doors, locksets, doorknobs, strikers, latches, hinges, door stops, lockboxes, windows, window screens, window blinds, window rescreening, baseboards, door casings, trim moldings, quarter round, base shoe, cabinet doors, drawers, cabinet hinges, HVAC air filters, condensate drain lines and pans, wall holes, texture, paint walls and trim)
Experience in leveraging technology (laptop, iPad, iPhones, etc.)
Ability to work on-call and overtime hours, as needed
Ability to correspond (in writing and verbally) effectively with team members, residents, and vendors
Work safely, wearing Personal Protective Equipment (PPE)
High school diploma or GED
5 years maintenance/construction background
Daily travel between properties
Must be able to work in environmentally and physically challenging working conditions
Must be able to lift objects weighing 50lbs or more regularly
Must be able to effectively communicate verbally and in writing

Responsibilities

Communicate clearly, compassionately, and with empathy when speaking with team members, residents and vendors
Provide exceptional customer service when interacting with team members, residents and vendors
Communicate with the Assistant Maintenance Manager – Tech (AMM-T) and/or Centralized Maintenance Coordinator (CMC) to prioritize tasks throughout the day
Respond and complete service requests in a professional and timely manner
Consistently maintain a clean and safe work environment
Repair or replace faucets, sinks, toilets, water heaters, garbage disposals, clear drain lines, and other minor plumbing repairs
Repair or replace caulking, grout, and various crack fillers as needed
Accurately test for electrical current and troubleshoot minor electrical repairs
Repair or replace electrical outlets, switches, breakers, GFCI’s, 3-way switches, light fixtures, ceiling fans and other minor electrical repairs
Repair or replace pre-hung doors, locksets, doorknobs, strikers, latches, hinges, door stops, lockboxes, and other minor hardware repairs
Repair or replace windows, window screens, window blinds, window rescreening and other minor window repairs
Repair or replace baseboards, door casings, trim moldings, quarter round, base shoe, and other minor hardware repairs
Repair or replace cabinet doors, drawers, cabinet hinges, and other minor cabinetry repairs
Replace HVAC air filters, clear condensate drain lines and pans
Clean dust, plants and debris in and around HVAC condensing units to provide optimal air flow
Repair wall holes, texture, touch up and paint walls and trim and other minor painting
Accurately fill out time sheets and enter all required data into work orders correctly
Accurately utilize technology (work order system, inventory tracking system, company vehicles, etc.) to drive productivity and continuous maintenance service improvement