Maintenance Technician II

Amherst•Durham, NC

1d•Onsite

About The Position

The Maintenance Technician II is responsible for responding to and repairing property issues identified by residents throughout the branch city market. This full-time position reports directly to the Maintenance Lead, Supervisor, or Manager. Key responsibilities include reviewing daily work orders, gathering repair information, ensuring supplies are available, scheduling tasks, and communicating with residents regarding expected arrival times. The technician must complete all requested property maintenance within Main Street Renewal's service level agreement (SLA) turn-around times, covering property walks, plumbing, electrical, mechanical, HVAC, carpentry, and external repairs. Documentation of completed work with before and after photos, tracking supply and tool usage, and timely closing of work orders are essential. The role also involves basic technology use with an expectation to learn and adapt, performing rekeying and property securing tasks, conducting pre-move-in audits/repairs, and providing exceptional customer service. The technician is expected to assist peers, maintain fundamental business knowledge, and demonstrate a willingness to learn and develop towards a Maintenance Technician Lead position.

Requirements

HS Diploma or GED
Service-minded approach to all aspects of the job
2-3 years of prior maintenance experience minimum of 1-year in maintenance with single-family or multi-family property management company
Basic knowledge of building and property management codes
Knowledge of HVAC, electrical, plumbing, carpentry, lock key and general household repairs
Good communication and written skills
Great organizational and customer service/satisfaction philosophy
Must have a current and valid driver's license as you will be operating a company vehicle
Be at least 21 years old
Must be able to multi-task in a fast-paced work environment
Basic knowledge of technology but the ability to learn, adapt and grow
Basic level knowledge of plumbing, electrical and carpentry work with the expectation of development and growth
If certified in one trade, the ability to perform work internally utilizing knowledge of systems
Ability to physically perform the following duties for prolonged periods of time: Unassisted lifting up to 50 pounds, Bending, Walking, Kneeling, Stretching, Able to work on step ladders or extension ladders up to 30 feet, Able to work in confined spaces, indoors and outdoors in all climates, and unclean environments with fumes, dust, and poor ventilation while adhering to company safety requirements and programs, Able to perform all duties in a safe manner at all times

Nice To Haves

Vocational/technical school and/or college considered a plus
One or more of HVAC, Plumbing, Electrical certification preferred

Responsibilities

Review the calendar each day for assigned work orders to be completed
Ensure all requested repair information is gathered and all appropriate supplies are available
Schedule daily tasks and communicate with residents on expected arrival times
Complete all requested property maintenance within Main Street Renewal service level agreement (SLA) turn-around times and scope which includes but not limited to property walks, plumbing, electrical, mechanical, HVAC, carpentry repairs as well as external repairs to asset
Ensure all work orders are closed out timely (while at the home prior to next appointment)
Communicate with the Austin Support Center and Maintenance Lead and/or Supervisor regarding the status and completion of repairs
Responsible for documenting all completed work by taking before and after photos
Track supplies and tool usage for restocking and servicing
Perform rekeying of properties as well as other specific repair and/or securing work directly in the pursuit of successful property condition management
An understanding of a great move in experience and performing effective pre move in audits/repairs prior to a new move in
Provide exceptional customer service to MS Renewal residents
Provide assistance and resources to peers as needed
Maintain and understand fundamental knowledge of the business
Ability and willingness to learn all aspects of the Maintenance Technician position and continue to grow and develop to the next level within the company, Maintenance Technician Lead
Other duties as assigned