Maintenance Technician - Facilities

Altair Real Estate Services•Erie, PA

1d•Onsite

About The Position

The Maintenance Technician is responsible for providing prompt response to maintenance and facility issues at client properties. This role involves completing triage, simple diagnostics, basic maintenance, and unit turn services as assigned, with an emphasis on workmanship, quality, safety, and customer satisfaction. The technician will monitor facility conditions, ensure cleanliness and good working order, and escalate concerns when appropriate. Key responsibilities include performing a variety of preventative, scheduled, and emergency maintenance across Altair’s portfolio, participating in a rotating on-call schedule, and responding to after-hours calls. The technician will also interface with outside contractors and service providers, maintaining tickets in Altair's Computerized Maintenance Management Software (CMMS), tracking receipts, and updating time and travel. Daily clock-in/out and time off requests are managed via Webclock. The role requires the ability to recognize and read computerized energy management systems, access systems, computerized HVAC systems, and security/fire protection systems to assist the Operations Department. Providing the highest level of customer service to tenants and performing other duties for successful business operation are also essential.

Requirements

Highschool Diploma or general equivalency diploma (GED).
1 years in similar role.
Basic knowledge of plumbing, electrical, HVAC, and carpentry.
Self-directed and motivated.
Customer-service oriented.
Ability to handle multiple projects and tasks.
Presents in appropriate uniform with a clean, professional manner.
Vision and hearing correctable to within normal range to communicate with tenants, contract services, etc.
Ability to work outdoors in all seasons.
Ability to work at elevated heights.
Able to safely lift 50lbs.
Valid driver’s license and reliable transportation.

Responsibilities

Provide prompt response to maintenance and facility issues at client properties.
Complete triage, simple diagnostics, basic maintenance, and unit turn services as assigned.
Emphasize workmanship, quality, safety, and customer satisfaction.
Monitor facility conditions, keep clean and in good working order.
Escalate concerns where appropriate.
Perform a variety of preventative, scheduled, and emergency maintenance at various properties across Altair’s portfolio.
Participate in rotating on call schedule, respond to afterhours calls and self-dispatch as appropriate.
Participate in regular calls with Director of Operation, Facilities Manager, and Maintenance Technicians as scheduled.
Interface with outside contractors/service providers to ensure prompt performance of services when they are needed.
Meet vendors on site to provide access, locate utilities and provide site specific knowledge.
Maintain tickets in Altair Computerized Maintenance Management Software (CMMS) for all assigned tasks, track receipts and update time and travel.
Clock in and out daily and add time off requests via Webclock.
Be able to recognize and read computerized energy management systems, access systems, computerized HVAC systems and security/fire protection systems, as well as other systems within the properties to assist the Operations Department with management of said systems.
Record use of equipment on sign out board.
Ensure all equipment is returned after use, kept clean, and in good working order.
Provide highest level of customer service and response to tenants.
Perform other duties as required for the successful operation of the business.