Maintenance Supervisor

Avanath • San Marcos, CA

7d • $27 - $31 • Onsite

About The Position

Avanath is a top property management company focused on providing affordable housing. The company's purpose is to cultivate the American Dream, making a difference in residents' lives through quality move-ins, timely service, superb curb appeal, and personal attention. The Maintenance Supervisor is crucial in delivering these commitments and providing superior customer service. This role involves partnering with the Community Manager to oversee the activities of assigned staff and vendors, ensuring property maintenance. The incumbent must demonstrate a high degree of professionalism and positive engagement with residents and the workforce. Key aspects include creating a sense of community, building relationships with residents, vendors, and partners, and adopting a collaborative approach. The supervisor is expected to maintain an authentic, open, and professional attitude when addressing concerns, actively listening, and ensuring all residents and staff feel seen, heard, and valued.

Requirements

• At least 3 years of multifamily property maintenance experience.
• One year of supervisory experience required.
• Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work is required.
• Valid Driver’s License.
• Very strong organizational skills and ability to handle multiple priorities.
• Solid interpersonal and customer service skills.
• Must be available for on-call and weekend work.

Nice To Haves

• HVAC and CPO certifications are highly desired.

Responsibilities

• Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
• Projects a favorable image of the community to achieve property objectives and public recognition.
• Ensure consistency, follow-up, and follow through in dealing with residents on all matters.
• Enforce policies of the community that are delegated by Community Manager.
• Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Coordinate, schedule and respond to resident/management request and work orders.
• Ensure all repairs and replacements necessary for community common areas and units.
• Supports cost-cutting and expense control programs by fixing rather than replacing parts, when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
• Inspect grounds, building and other community features daily to identify, minimize and correct hazardous property conditions or liability concerns.
• Manage and order maintenance supplies inventory while adhering to budget guidelines set by Community Manager and Building Services.
• Maintain preventative maintenance program that extends the life of the community while minimizing future repairs.
• Maintain well-organized and property stocked maintenance shop while adhering to safety standards and OSHA guidelines.
• Maintain hazard communications program; teach and promote safe work practices.
• Manage unit inspections.
• Responsible for key control of community.
• Maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, work in progress, etc.
• Manage and participate in on-call emergency at community.
• Plan for and utilize property resources, equipment and supplies economically by obtaining bids/pricing from vendors, suppliers, and contractors.
• Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency.
• Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.
• Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Avanath standards.
• Under direction of Community Manager, supervises, trains and schedules maintenance activities for maintenance staff.
• Monitor work progress of each maintenance staff on daily basis; provide immediate assistance and instruction if needed.
• Provide input to the Community Manager regarding employee performance evaluations.
• Conducts and/or attend regularly scheduled Avanath safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.
• Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
• Complies with Avanath’s safety and risk-management policies by attending and participating in the property’s routine safety meetings, completing required training on OSHA and other safety related laws and requirements, and by reporting accidents and incidents promptly and accurately.
• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to the apartment industry.

Benefits

• Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees