Maintenance Supervisor - Lakeview at Newcastle

Greystar•Newcastle, WA

1d•Onsite

About The Position

Greystar is a leading, fully integrated global real estate platform specializing in property management, investment management, development, and construction services for institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate globally, including over 1,000,000 units/beds in the United States. The company was founded in 1993 by Bob Faith with a commitment to world-class service. Lakeview at Newcastle is seeking an experienced Maintenance Supervisor to join its team. This critical role involves overseeing and performing technical and mechanical work to ensure the cleanliness, appearance, safety, and overall functionality of the community's buildings, grounds, amenities, and common areas, meeting Greystar's high standards. The position emphasizes excellent customer service, team collaboration, and adherence to company values such as integrity, equality, professionalism, accountability, service, and teamwork. Greystar offers robust training and development for long-term career opportunities.

Requirements

Vast maintenance management experience in multifamily housing
Knowledge of Hot Water Heater repair and maintenance
Basic carpentry knowledge
Knowledgeable and skilled in safe use and maintenance of hand tools, power tools, and mechanical equipment
Proficient in MS Office Suite
High level of professionalism in both manner and dress

Nice To Haves

Knowledge of hot water repair and maintenance highly desired
Background on different types of roofing materials shingle to BUR Membrane and EPDM highly preferred
Property management software (Yardi/One Site) highly desired

Responsibilities

Oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality.
Being part of a team and having fun while providing excellent customer service.
Managing outside vendors and following up on warranties by email and phone.
Develop standards for the cleanliness and overall appearance of the property.
Supervising up to 5 employees.
Assist with developing the budget for regular repair and maintenance and capital expense.
Delegate and complete resident work orders in a timely manner.
Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.
Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
Assists Community Manager in developing the budget for regular repair and maintenance and capital projects.
Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.
Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.

Benefits

Competitive compensation
Housing discounts of up to 40% at Greystar communities
Cell phone allowance
Monthly bonus incentives
Robust benefits and perks package
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service
Generous Paid Time off (15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays)
Birthday off after 1 year of service
Additional vacation accrued with tenure
Onsite housing discount at Greystar-managed communities (for onsite team members)
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter)
401(k) with Company Match up to 6% of pay after 6 months of service
Paid Parental Leave
Lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy)
Employee Assistance Program
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans
Charitable giving program and benefits
Robust training and development for all positions to provide long term career opportunities