Maintenance Supervisor

Pivotal Housing Partners-posted 4 days ago

Full-time • Mid Level

Onsite • Plano, TX

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Pivotal, ranked in the Top 50 Affordable Housing Developers in 2017-2020 , is an industry leader revolutionizing the housing market – one community at a time. An integrated real estate company specializing in the development and operations of multi-family housing, Pivotal strives to provide exceptional service to enhance the lives of our residents. We are able to provide high quality properties and customer service because of the commitment to excellence by all of outstanding team members. We are able to provide high quality properties and customer service because of the commitment to excellence by all of outstanding team members. If you hold yourself to a high set of standards, embrace a positive service-minded demeanor, enjoy working through shifting priorities, and want to join a fulfilling environment with growth opportunity, Pivotal has an outstanding position for you. As our Maintenance Supervisor , you will provide high quality service to our residents, joining a team of outstanding team members with a commitment to excellence. You will hold yourself to a high set of standards, demonstrate a positive, service-minded demeanor, and successfully manage multiple shifting priorities. You will be responsible for the routine maintenance of the physical integrity of the community, including daily pickup of grounds, ensuring a safe, secure, and comfortable living environment for residents, visitors, and staff. You will be our go-to person to ensure our residents are taken care of in the event of an emergency. We are embracing technology in how we serve our communities. Our HVAC Technicians receive work orders on our Maintenance Mobile app. You will be provided a stipend for your use of your personal smartphone to stay connected with us and process through your work orders.

Supervises a crew of one or more service technicians, groundskeepers, and or janitorial staff.
Conducts all business in accordance with company policies and procedures, state and federal laws ;e.g., OSHA, ADA, Fair Housing, etc.
Comply with budget requirements in the ordering of supplies and/or services.
Provide customer service to all current and future residents.
Complete resident work orders on a timely basis (24 hour expectation)
Responsible for maintaining grounds, lawn care, and buildings at a high standard
Assist with court-ordered “set-outs” when necessary
Maintain and organize a supply of repair parts and materials in a neat and organized fashion in a manner appropriate for the required level of service
Perform snow removal and ice-melt chemical application when necessary
Repair/replace locks, door knobs, smoke alarms
Replace/repair patio and window screens and broken windows
Attend meetings as directed by the supervisor or District Manager upon request
Read and use the electrical schematic drawings attached to appliances, HVAC units and water meters
Repair and maintenance of residential branch circuitry including receptacles, switches, and light fixtures; and the electrical systems of appliances, HVAC units and water heaters
Repair/replace mounted exterior lighting fixtures
Repair/replace intercom and electric lock systems
Trouble-shoot repairs to reduce the reliance upon outside contractors
Perform regular preventative maintenance on equipment
Trouble shoot and repair problems with the HVAC electrical system and understand the closed Freon system well enough to knowledgeably communicate with a repair contractor
Repair/replace thermostats, thermo-couplings, capacitors, filters, blower motors
Perform unit turnover between residents in a timely manner and per company standards
Remove trash, unwanted items from vacated units
Repair/replace doors and door jams
Supervise painting, cleaning, carpet installation and shampooing contractors
Provide initial and final inspection of all work needed and done in a turnover
Organize multiple turnovers to run concurrently and efficiently
Self-perform all minor repairs in the turnover, i.e. replacing blinds, caulking, etc,
Repair of common fixtures such as toilets, faucets, drain lines, dishwashers, disposals
Trouble-shoot diagnostic issues to reduce reliance upon outside contractors
Solder copper lines and correctly repair PVC line
Replace a water heater
Repair damaged drywall to a ‘like-new’ appearance
Repaint and/or touch-up painted surfaces to a “like-new” appearance
Provide the proper finish techniques and finishes for different surfaces such as doors, drywall, textured areas

1+ years of related experience
Reliable transportation and valid driver’s license
Commitment to regular attendance (may include weekend and OT hours)
Ability to be “on-call” for emergencies
Ability to receive, manage, and close work orders by using smartphone applications

HVAC training and certification preferred

Eligibility for semi-annual merit increases: January and July
Paid every Friday
Quarterly Bonus Opportunities – Site team members are eligible for performance-based bonuses each quarter when key KPIs and property metrics are achieved, rewarding strong results and teamwork.
Medical Coverage: Choice of two medical plans (PPO and HDHP) to fit your needs
HSA Contributions: Company-funded contributions to your Health Savings Account (HSA) each year
Dental, Vision & More: FSA, dental, vision, life, accident insurance, plus short- and long-term disability coverage
Retirement Savings: 401(k) plan with company match to support your future
Time Off: Company-paid holidays and weekly accrual of Paid Time Off equivalent to up to 16 days in the first year
Emotional Wellbeing: Employee Assistance Program (EAP) for you, your dependents at home, and even children away at college
Professional Growth: Professional development assistance to support your career goals

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