Maintenance Supervisor

The Cheesecake Factory-posted 22 days ago

Full-time • Manager

Onsite • Battleboro, NC

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You may know us for our delicious cheesecakes…and for being recognized by Fortune Magazine as one of the “100 Best Companies to Work For®” 12 years in a row! What you may not know is at The Cheesecake Factory Bakery, our staff members are our highest quality ingredient. The Maintenance Supervisor at The Cheesecake Factory Bakery provides hands-on leadership to the maintenance team supporting a complex, food manufacturing operation. This role ensures safe, reliable, and efficient performance of production and utility systems, including spiral coolers, ovens, depositing equipment, conveyors, boilers, ammonia refrigeration, compressed air, and PLC-controlled systems. The Maintenance Supervisor is accountable for executing preventive and predictive maintenance programs, troubleshooting equipment failures, and driving continuous improvement initiatives to maximize equipment uptime and overall plant performance. You’ll thrive in this position if you are: An Experienced People Manager: you’re at home managing and elevating a team. You lead by example and enable your staff to realize their potential. Intellectually Curious: you’re a lifelong learner. You pick things up, dissect them to see how they work, and figure out how to improve or fix them. Exhaustively meticulous: you have an unrelenting attention to detail, leaving nothing to chance while understanding what deserves your immediate attention and what can wait. Always Thinking Two Steps Ahead: you understand the domino effect when critical system issues occur. You aim to be proactive, but you know how to get in front of problems to contain them.

Supervise a team of maintenance technicians and mechanics across production, utilities, and packaging areas.
Assign daily work orders, PMs, and project tasks using the CMMS.
Write daily shift reports that accurately detail activities that took place during the shift.
Provide technical guidance, coaching, and support to enhance troubleshooting skills and mechanical depth.
Enforce maintenance standard work, safety practices, and GMP compliance.
Ensure compliance with HR/ Safety policies and procedures including verifying timecard activity, overseeing the disciplinary action process, and ensure safety and certification training is completed on time.
Foster a culture of ownership, accountability, and continuous improvement.
Act as the management representative on site when the Plant Engineer is not available.
Lead troubleshooting and repair of mechanical, electrical, pneumatic, and hydraulic systems across all bakery process areas.
Support operation of spiral coolers, ovens, depositors, conveyors, and associated control systems.
Ensure timely and thorough completion of preventive maintenance tasks, lubrication routes, and inspection-based PMs.
Oversee maintenance of critical utilities including ammonia refrigeration, steam/boiler systems, and compressed air.
Partner with Production to minimize downtime and proactively address recurring issues.
Manage parts requisitions, ensure proper use of spare inventory, and maintain work order documentation in the CMMS.
Analyze downtime and equipment history to identify root causes and develop corrective actions.
Collaborate with Engineering and Production on process improvements and equipment upgrades.
Support capital projects, installations, and equipment commissioning.
Promote reliability-centered maintenance practices to extend asset life and reduce reactive work.
Ensure all maintenance activities comply with OSHA, PSM, and food safety standards.
Enforce lockout/tagout, confined space, and hot work procedures.
Maintain equipment and documentation readiness for internal and external audits.
Partner with Quality, Sanitation, and Operations to ensure all work supports food safety and GMP compliance.

Associate or bachelor’s degree in industrial maintenance, Engineering, or related field preferred.
Minimum of 10 years of maintenance experience in an industrial food or bakery environment, with at least 2 years in a supervisory or lead role.
Strong background with PLCs, VFDs, and automated control systems.
Familiarity with ammonia refrigeration, boiler systems, and compressed air utilities.
Experience with MS Office Software, CMMS systems, and maintenance planning and scheduling processes.
NFPA 70 trained.
Proven ability to lead, motivate, and develop a technical team.
Strong mechanical and electrical troubleshooting skills.
Working understanding of three phase power and machine control.
Working knowledge of food safety, sanitation, and PSM programs.
Effective communicator with cross-functional partners and hourly associates.
Excellent verbal and written English skills are essential for this role.
Highly organized, detail-oriented, and capable of managing competing priorities in a fast-paced, 24/7 environment.
Possess the skills and experience to act as a Subject Matter Expert in the maintenance and operation of Packaging machinery, Electrical Systems, Control systems, refrigeration, steam systems, and conveyors.
Must exhibit strong leadership skills and managerial courage. This includes doing the right thing even when it’s not popular.
A positive attitude and the ability to maintain performance in a fast-paced environment.
Work shifts, weekends, and respond to emergencies.
Carry a company sponsored cell phone and be available when issues arise.
Must be responsive when urgent issues arise.
Have a strong customer focus. Maintenance is a service provider.
Must be able to lead a root cause analysis for repeated equipment failures.

Eligible for annual bonus
Vacation and sick time
Medical, Dental & Vision
401K with company match
25% discount when dining as a guest
Discounted cheesecake purchase program
Annual stipend for dining in our restaurants

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