Maintenance Supervisor - Hotel

Oxford Suites & Hotels•Chico, CA

About The Position

The Maintenance Supervisor at one of Oxford’s boutique-style or luxury hotels is responsible for overseeing the daily operations of the hotel’s engineering and maintenance team, ensuring all building systems, equipment, and physical spaces are operating safely, efficiently, and in excellent condition. This role plays a key part in supporting guest comfort and satisfaction by coordinating maintenance activities, conducting routine inspections, and ensuring prompt response to repair needs. Working closely with hotel leadership, the Maintenance Supervisor helps ensure a well-maintained, clean, and visually appealing environment across all guest rooms, public spaces, and back-of-house areas. The Maintenance Supervisor plays a key role in striving to meet and exceed Four-Star service standards delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

Requirements

Valid Drivers License Required
Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Reliable and consistent attendance
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to bend, squat, crawl, kneel, push, pull, climb and walk on uneven surfaces on a frequent basis
Must be able to walk, climb ladders and work outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside and frequently lift 50 lbs. and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects.
Company Character – Supports company vision and values
Customer Service – Understands and meets the needs of customers
Mechanical Skills – Understands is competent operating hand, and cordless tools. Understands safety aspects.
Physical Skills – Capable of performing laborious work in varied conditions
Problem Solving – Sees and is able to define problems and find causes
Professional Appearance – Maintains high standards of personal appearance and grooming
Team Orientation – Works cooperatively with others, establishes rapport and assists others

Nice To Haves

High School Diploma or GED preferred
3+ years of supervisory experience
Experience / Training in: Commercial Refrigeration, Boilers, Plumbing, Air Conditioning, Building Construction, Carpentry, Fire Systems, Sewer and Water, Boilers, Electrical Breakers, Janitorial Services, Energy Conservation, Environmental, Hazardous Waste, Hygiene and Sanitation

Responsibilities

Responsible for overseeing the day to day operations of the Maintenance Department
Assist in Inventory, stocking and ordering of supplies
Performs maintenance operations for the exterior and interior facilities including electrical, refrigeration, plumbing, heating and cooling, structural and other maintenance work to maintain the property in an optimum and efficient condition
Prepare for daily trash removal, pool & spa maintenance, grounds, key control, kitchen cleaning, security rounds, room availability and reader board message updates
Maintain all distribution systems for electricity, water, gas and other systems as appropriate
Ensure quick resolution of guest-reported maintenance issues to maintain service excellence, scheduling all work to be done at a minimum of inconvenience to guests
Coordinate frequently with maintenance team, Front desk, housekeeping and all Food and Beverage staff to ensure smooth operations and guest satisfaction consistent with Forbes service standards
Assisting with implementation of company programs and supervise daily operations to comply with SOPs, maintain cleanliness ratings, and motivate team members
Ensure all equipment is functional, reporting high level maintenance issues immediately, prevent loss of revenue or supplies due to malfunction
Assist in training new employees and providing continuous on-the-job training to ensure that Four Diamond and brand Standards are being met
Supervise and mentor maintenance technicians, ensuring high performance and adherence to Four-Diamond standards
Conduct continuous inspections of the building, grounds and public areas to ensure compliance with OSHA, fire & safety laws, and OHG standards and regulations correcting any potential safety hazards or cleanliness issues
Oversee the preventive maintenance program, ensuring all mechanical, electrical, HVAC, and plumbing systems are functioning at peak efficiency to maintain a Four Diamon Luxury experience
Monitor quality control and regularly scheduled preventative programs (i.e., floor care, room PMs, ice machines, laundry equipment, kitchen equipment.) to ensure a luxury level experience is achieved
Inspect randomly selected rooms for quality and Four Diamond standards adherence
Maintain organized work areas and equipment in alignment with sanitation and cleanliness standards whiling ensuring equipment operating logs are up to date
Assist property leadership in meeting and exceeding all company benchmarks for preventative maintenance, response time, customer satisfaction, etc.
Lead pre-shift meetings, ensuring the team is informed of daily priorities and VIP guests
Assist in supervising and mentoring maintenance staff, ensuring tasks are completed efficiently while reinforcing best practices and safety protocols
Monitor staff performance, providing on-the-job training, feedback, and support while escalating concerns to management as needed
Ensure compliance with company policies, assist with scheduling, reviewing time and attendance records, and addressing discrepancies related to breaks and overtime
Foster open communication and problem-solving, assisting in resolving team challenges and presenting solutions to management when necessary
Serve as a role model for maintenance staff by demonstrating professionalism, strong work ethic, and adherence to safety and service standards
Attend daily and weekly meetings in the manager’s absence, relaying key information to the team
Interact and acknowledge guests in a friendly and customer focused manner
Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards
Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests
Works with front desk staff to ensure that the hotel meets cleanliness and sanitation standards
Adhere to attendance policies and maintain regular availability for scheduled shifts
May participate in the drivers program or other hotel-related duties as assigned