Maintenance Supervisor - Luxury Residential

Related • Washington, DC

5d • $110,000 - $120,000

About The Position

We’re seeking an experienced, hands-on Maintenance Supervisor to oversee daily operations at two of our neighboring luxury residential properties, One Hill South and 10K Hill South. In this role, you’ll supervise the maintenance and janitorial team, oversee building operations, manage service quality, and ensure a high standard of resident satisfaction. If you’re a calm and confident leader who’s ready to take ownership of a building’s day-to-day experience, we want to hear from you.

Requirements

• 5+ years of experience overseeing building operations, maintenance teams, or facilities management in a residential or mixed-use environment
• Strong leadership, organizational, and problem-solving skills
• Demonstrated experience with preventive maintenance programs, emergency response, and vendor oversight
• Ability to manage multiple priorities while maintaining attention to detail and operational discipline
• Strong communication skills with the ability to engage residents, staff, vendors, and leadership effectively
• Familiarity with maintenance management systems, work order platforms, and building technologies
• High school diploma or equivalent required

Nice To Haves

• Technical certifications or trade experience preferred

Responsibilities

• Oversee all day-to-day maintenance and technical operations for the properties, ensuring building systems, equipment, and physical assets are maintained to company standards
• Direct, assign, and monitor work orders across all shifts to ensure timely completion and quality outcomes
• Diagnose maintenance issues, verify the quality of completed repairs, and ensure accurate documentation in the maintenance management system
• Review workflows, service trends, and vendor performance to identify opportunities for operational improvement
• Conduct regular inspections of workshops, mechanical rooms, storage areas, and common spaces to ensure readiness, safety, and compliance
• Provide regular operational updates to the General Manager regarding risks, safety issues, vendor performance, and items impacting building operations
• Participate in weekly operations meetings to review priorities, compliance matters, and active projects
• Manage on-call emergency operations to ensure continuous 24/7 coverage
• Serve as the primary point of coordination for after-hours emergencies, engaging on-call staff and external vendors as needed
• Ensure emergency incidents are appropriately documented and communicated to management in a timely manner
• Maintain responsiveness during emergencies while coordinating resources efficiently and calmly
• Lead and manage maintenance, facilities, and technical services staff, as well as contractors supporting building operations
• Set clear expectations, provide direction, and ensure staff and vendors understand assigned scopes of work
• Develop, manage, and adjust schedules (including on-call rotations) to ensure appropriate coverage across all shifts
• Conduct regular property walkthroughs and provide constructive feedback to team members
• Promote a culture of accountability, service excellence, and professionalism
• Partner with management on performance evaluations, training plans, and skill development initiatives
• Communicate clearly and professionally with residents regarding maintenance matters and coordinate external communications with management approval
• Implement and manage a comprehensive preventive maintenance (PPM) program for all building systems
• Monitor equipment life cycles, contractor performance, and compliance documentation
• Conduct routine safety inspections and enforce compliance with OSHA, fire/life safety, and local code requirements
• Ensure life-safety systems remain inspection-ready at all times
• Identify hazards or incidents and escalate appropriately to management
• Oversee and coordinate apartment turnovers to ensure completion within established timelines
• Conduct or supervise move-out and turnover inspections to confirm units meet company standards prior to move-in
• Coordinate maintenance scopes, vendor work, and internal sequencing to ensure efficient unit readiness
• Share recurring turnover findings with the maintenance team to improve consistency and reduce post–move-in service requests
• Schedule and supervise all vendor and contractor work, ensuring quality, safety, and minimal disruption to residents
• Verify vendor compliance with insurance, licensing, permitting, and site requirements prior to engagement
• Obtain multiple proposals for non-emergency work in accordance with procurement policies
• Support capital projects by assisting with site access, technical coordination, and system knowledge
• Ensure vendor performance aligns with scope, budget, and quality expectations
• Maintain accurate inventories of tools, materials, and supplies within budget guidelines
• Ensure all maintenance, vendor, and compliance documentation is complete, centralized, and audit-ready
• Provide regular operational reporting to management on preventive maintenance progress, vendor compliance, and key performance metrics
• Evaluate repair-versus-replacement options to support cost control and long-term asset planning
• Review quotes and invoices for accuracy and adherence to procurement standards
• Support budget planning through operational data, forecasting, and identification of cost-saving opportunities

Benefits

• Included 1 bedroom onsite apartment with parking!
• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources, such as counseling, are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees