Maintenance Supervisor – 200 Unit Apartment Community
About The Position
IMT Residential is hiring a Service Manager (Maintenance Manager) for IMT Pleasanton, 200-unit community in Pleasanton. The schedule for this position is Monday-Friday from 8:00am-5:00pm with an on-call rotation every two weeks. IMT Residential is a nationwide, multi-family residential investment and property management firm. Founded in 1992 in Sherman Oaks, California, IMT now owns and manages over 18,000 units in nine states. The team-oriented collaborative environment is one where you are given the support and resources to use your skills to the fullest and thrive in your career. Your contributions are valued and recognized through a generous compensation and benefits package. The Service Manager (Maintenance Manager) is the maintenance leader for our 200-unit apartment community, responsible for overseeing all maintenance operations, team performance, and service delivery. This role leads a team of maintenance professionals and vendors to ensure the community is maintained to IMT’s high standards while delivering an exceptional resident experience.
Requirements
- 3+ years of multifamily maintenance experience, including experience as a Maintenance Supervisor, Service Supervisor, or Assistant Service Manager at a large-scale community (500+ units) with team leadership exposure.
- Hands-on maintenance skills including plumbing, electrical, general carpentry, HVAC, appliance trouble shooting, pool maintenance, etc.
- Willingness to learn and use technologies such as Outlook, Ops Technology and SuiteSpot
- A positive attitude, and the desire to learn and develop your skills
- Customer service and verbal communication skills
- Availability for emergencies after hours by rotating the on-call responsibility with your Technicians and supporting them while they are on-call
- Active and valid driver license is required
Nice To Haves
- EPA Type II or Universal certification is a plus; CPO is a plus
Responsibilities
- Lead and motivate maintenance associates and vendors contracted
- Diagnose and solve maintenance issues ranging from electrical, plumbing, appliances, HVAC, pool, etc. with a goal of successfully completing each service request within 24 hours
- Ensure the control and accountability of all tool sets provided for IMT Service Technicians
- Efficiently manage apartment make ready process to achieve the target average turn time of 7 days
- Personally inspect each market-ready apartment to ensure that IMT standards have been met
- Inspect property and grounds to ensure excellent curb appeal
- Provide a high level of service to our residents
- Control expenditures to maintain the property while meeting budget guidelines
- Report directly to the Community Manager
Benefits
- Medical, dental, vision, wellbeing programs, gym membership contributions
- 401(k) with company match, medical and dependent care flexible spending accounts, life insurance, 20% housing discount
- Comprehensive training programs, mentorships
- Service Designation Program unique to IMT with training courses for service and leasing associates to obtain more knowledge and build skills which can lead to career advancement, bonuses, and pay raises
- IMT tool kit, full uniforms including $100/year shoe stipend
- PTO, vacation, holidays
- Office, region and nationwide events including team lunches, community service opportunities, apartment industry events, contests, end of the year celebrations, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
