Maintenance Supervisor

Jones Street Residential•North Attleborough, MA

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About The Position

The Maintenance Supervisor is responsible for managing the service operations of the apartment community. This includes meeting with and presenting various recommendations to owners and senior leadership, developing scopes of work, managing capital projects of all types, managing vendor relations, and analyzing properties with respect to capital needs, budgeting, and maintenance. This position is also responsible for overseeing the recruitment, training, and management of the onsite maintenance staff.

Requirements

Five to seven years of experience in property maintenance management, other building maintenance or related trade is required
General contractor’s license preferred; licenses and/or certifications for HVAC, mold, asbestos removal, pool operation, electrician, construction, etc. preferred
Employment history that demonstrates the application and usage of mechanical, electrical, plumbing, and/or HVAC maintenance and repair techniques
Demonstrated management and supervisory skills necessary to lead, direct, evaluate, and mentor subordinate and peer employee staff
Experience creating and managing a budget and/or P&L
Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal, financial, and human resources documents, to create and make presentations to senior management and staff
Demonstrated proficiency in word processing, spreadsheet, and database management programs to complete required reports and employment documents
Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages to complete financial records, budgets, and other fiscal reporting information
Proficiency with industry software, apps and computer programs, Yardi experience highly preferred
Outstanding communication skills, both written and verbal
Must have valid driver’s license

Nice To Haves

General contractor’s license preferred; licenses and/or certifications for HVAC, mold, asbestos removal, pool operation, electrician, construction, etc. preferred
Proficiency with industry software, apps and computer programs, Yardi experience highly preferred

Responsibilities

Lead by example and be a role model for the standards and behaviors consistent with the core values and culture of Jones Street Residential
Support the property in daily operational matters to ensure that the properties needs are met and that the JSR’s standards are upheld
Forecast expense needs and contribute to the annual budget planning and long-term capital planning
Manage the financial performance of the property in accordance with the established budget
Identify areas for improvement and communicate suggestions to improve efficiency, expense savings, productivity, and revenue generating ideas
Report difficulties such as employee performance, financial liability, and asset conditions that may place property operations in jeopardy
Resolve problems and escalate to the attention of Community Manager or Senior Management when necessary
Oversee the management of resident and property service requests to ensure work is completed correctly and timely
Utilize feedback to improve standard operating procedures and customer service
Periodically inspect work performed by other maintenance team members, contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required
Maintain adequate inventory of spare maintenance materials and work with Community Manager to order supplies and tools as needed to stay within budgetary guidelines
Complete monthly preventative maintenance procedures including routine property inspections of buildings, property and mechanical systems, and act to quickly address risks
Conduct regularly scheduled team safety meetings, keep up to date on all OSHA and other safety related laws and requirements to ensure property compliance
Demonstrate excellent customer service and interpersonal communication skills, effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and keep calm demeanor when addressing and resolving customer problems
Leads, develops, and train staff to meet established goals
Assist with staff development, including interviews, coaching, counseling and teaching to ensure that proper procedures are followed
Troubleshoot and repair HVAC, plumbing, electric, major appliances, and all other systems on property; handle tile work, carpentry and drywall repairs
Participates in on-call emergency rotation and respond to emergencies after hours as needed