Maintenance Supervisor - The Caroline

About the position

The Maintenance Supervisor oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the property meet the Company’s standards for cleanliness, appearance, safety, and overall functionality by performing maintenance related tasks. Essential Roles You Will Play: Employee champion. Manages maintenance team and assists in employee evaluations. Interview, hire, orient, and train new hires. Oversees all aspects of the 'Make Ready' process from beginning to end in accordance with the company policies and procedures. Assists with and completes work orders generated from resident requests for service, as well as routine upkeep on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. Periodically inspects work performed by other service team members in person to assess effectiveness of policies and procedures and develop corrective action plans as needed. Periodically inspects work performed by contractors, vendors and other service providers to verify the work. Ensures materials and services meet quality standards, scope and specifications as required. Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. Assists Community Manager in developing the budget for maintenance and capital expenses. Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. Keep informed of changes in technology and industry standards. Completes monthly Preventative Maintenance procedures as outlined in the Policy and Procedure Manual. Demonstrates customer service skills by all interactions with Employees, Residents, Clients, and Vendors. Responsible for safety, cleanliness, and general appearance and appeal of property, and reporting any mechanical and electrical equipment malfunctions as well as employee/visitor/resident injuries or accidents. Ensures property maintenance team complies with Company’s standards regarding service requests. Conducts regularly scheduled RangeWater safety meetings, documentation required is up to date, inspections as needed and other safety related laws and requirements to ensure property compliance. Completes monthly Preventative Maintenance procedures as outlined in the Policy and Procedure Manual. Resolve customer complaints and issues. Other duties as assigned.

Responsibilities

• Manage maintenance team and assist in employee evaluations.
• Interview, hire, orient, and train new hires.
• Oversee all aspects of the 'Make Ready' process.
• Assist with and complete work orders generated from resident requests.
• Diagnose the source or cause of defects or problems and make repairs.
• Inspect work performed by service team members and contractors.
• Ensure materials and services meet quality standards.
• Maintain adequate inventory of spare parts and maintenance materials.
• Assist Community Manager in developing the budget for maintenance.
• Support cost-cutting and expense control programs.
• Complete monthly Preventative Maintenance procedures.
• Demonstrate customer service skills in all interactions.
• Ensure compliance with safety and cleanliness standards.
• Conduct safety meetings and ensure documentation is up to date.
• Resolve customer complaints and issues.

Requirements

• High School Diploma or GED Equivalent.
• Working knowledge of OSHA standards and MSDS regulations.
• 1 - 3 years of supervisory experience.
• 1 - 3 years of management experience.
• 2-3 years of apartment maintenance experience or equivalent.
• Proficiency in internet, word processing, spreadsheet, and database management programs.
• Strong proficiency in property management software (preferably Entrata, Yardi, or One Site).
• Current Valid Driver's License.
• EPA certifications Type I and II or Universal for refrigerant recycling.
• Valid Certified Pool Operator or Certified Spa and Pool Operator certificate.

Nice-to-haves

• Technical degree preferred.
• Advanced communication and delivery skills.

Benefits

• Two + Weeks of PTO
• Paid Holidays
• Medical, dental and vision insurance
• 401(k) Enrollment Opportunity
• Employer Paid Basic Life and Short-Term Disability
• Paid Parental Leave for Birthing and Non-Birthing Parents (after 6 months)
• Potential opportunity for savings in rent (property and ownership specific)
• Cell Phone Allowance