Maintenance Supervisor (Residential Apartments)

TRINITY MANAGEMENT COMPANY LLC•Mesa, AZ

About The Position

Job Summary: Responsible for ensuring overall property maintenance needs are completed in a timely and efficient manner while decreasing costs and staying within budget. Responsible for developing, mentoring, and leading a high-performing and cohesive Maintenance Team.

Requirements

Excellent verbal and written communication skills.
Excellent customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
High school diploma or equivalent.
At least two years related experience required.
At least one year related Management experience required.
Must be able to lift up to 30 pounds at times.
Must have a reliable means of transportation, possess a valid Arizona Drivers license, and a clean driving record with personal auto insurance.

Responsibilities

Recruits, interviews, hires, and trains new staff.
Team Management of Maintenance Technicians, Housekeepers, Groundskeepers and Porters
Delegates Team Schedules and prioritizes daily maintenance including work orders, turns, pools, and general grounds keeping.
Monitors all maintenance projects through their completion and ensures appropriate follow up communication and documentation is completed.
Delegates all tasks appropriately to maximize efficiency of the maintenance team.
Ensures all the team’s projects are completed on or before scheduled completion date.
Maintains appropriate staffing levels to meet the property needs including but not limited to “on call” scheduling.
Evaluates employee’s work performance thoroughly and thoughtfully in relation to current job requirements on an annual basis. Provides ongoing constructive feedback and creates achievable goals for each team member.
Coaches and mentors team members to assist their advancement within the company.
Ensures Maintenance Requests are addressed within 48 hours.
Ensures “Turns” are completed on or before the day prior to resident’s scheduled move in date.
Decreases costs per unit on a year over year basis in each of the following categories: Repairs & Maintenance, Clean & Make Ready, Recurring Replacements
Decreases Utility Costs by effectively following Section 13E (Utility and Energy Conservation) of Policies and Procedure Manual.
Completes general inspections, service requests, repairs, and maintenance as a working supervisor.
Demonstrates and maintains a high level of competency in the following areas: Plumbing, Heating and Cooling Systems, Pool Care and Maintenance, Painting, Carpentry, Roofing, Fencing
Ensures that all property assets are properly secured. Including but not limited to: office, buildings, laundry, maintenance shops, and common areas such as fenced in courts and swimming pool facilities.
Inspects building and grounds daily to ensure safety and cleanliness. Maintains property’s curb appeal throughout the day.
Monitors vendor performance and ensures vendor compliance to Company’s guidelines.
Maintains a clean and organized shop area.
Maintains appropriate inventory levels to ensure timely completion of work orders and turns.
Ensures all maintenance orders are within budget and by GL code. Ensures all invoices are turned into the Property Manager the day they are received.
Maintains continuous and detailed daily communication with the Property Manager regarding all aspects of property maintenance including but not limited to staffing, inventory, safety and compliance concerns, curb appeal, work orders, turns, resident concerns, and vendor performance.
Communicates effectively and positively with residents to enhance customer satisfaction and increase retention.
Conveys messages, ideas, and expectations to Property Manager, maintenance team and residents in a clear and thorough manner.
Understands and adheres to the Policies and Procedures Manual, Fair Housing Laws and OSHA Standards.
Maintains the MSDS binder and ensures it is always kept current and up to date.
Ensures that all safety standards, policies and procedures are adhered to by the maintenance team.
Maintains open, honest and timely communication with residents regarding maintenance requests and property concerns.
Ensures all communicated commitments with residents are fulfilled and appropriate follow up communication is provided when necessary.
Ensures Maintenance Team handles and cares for all residents’ property carefully and respectfully.