Maintenance Specialist I (SR) - Facilities Services - UTK

University of Tennessee•Knoxville, TN

13h

About The Position

The Senior Maintenance Specialist within the One Call unit repairs and performs maintenance on all mechanical/electrical within the envelope of buildings and perimeter. One Call is responsible for answering and reacting to customers’ needs and concerns 24 hours a day, 365 days a year. This is a specialty group whose primary focus is customer service by answering the One Call phone in a professional manner, interpreting customer’s needs, performing or facilitating necessary repairs with an excellent customer satisfaction outcome. This group performs any repairs required by customers to include lighting, ceilings, doors and hardware, restrooms, general plumbing, etc. The position requires the ability to follow all repairs through to completion including repairs that are performed by other Facilities Services units while maintaining contact with the customer keeping them informed of progress. The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service. UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory. The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service. UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone. The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine. Apply today and join the Tennessee Volunteer community!

Requirements

Ability to follow all repairs through to completion including repairs that are performed by other Facilities Services units while maintaining contact with the customer keeping them informed of progress.

Responsibilities

Repairs and performs maintenance on all mechanical/electrical within the envelope of buildings and perimeter.
Answering the One Call phone in a professional manner
Interpreting customer’s needs
Performing or facilitating necessary repairs with an excellent customer satisfaction outcome.
Performing repairs required by customers to include lighting, ceilings, doors and hardware, restrooms, general plumbing, etc.
Following all repairs through to completion including repairs that are performed by other Facilities Services units while maintaining contact with the customer keeping them informed of progress.