Maintenance Service Supervisor

Empire Management Group, Inc. • Kissimmee, FL

13d

About The Position

We are looking for a Maintenance Service Supervisor to oversee and coordinate residential maintenance services for homeowners. This position plays a key role in ensuring high-quality service delivery, efficient scheduling, and customer satisfaction. The ideal candidate has hands-on knowledge of residential maintenance. Plumbing, HVAC, Landscaping, Pest Control, or Pool Maintenance trade experience is preferred, and is skilled in managing both service providers and customer relationships.

Requirements

• Knowledge and experience in residential maintenance fields: Plumbing, HVAC, Landscape, Pest Control, and Pool Maintenance.
• Strong organizational and scheduling skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Word, Excel, and general reporting tools.
• Strong problem-solving and customer service mindset.
• Ability to manage multiple tasks and coordinate with various parties.
• Prior experience in property management, construction, or home service coordination preferred.

Nice To Haves

• Bilingual (English and Spanish) preferred.
• Familiarity with CRM or service management software.
• Basic understanding of budgeting or cost estimation in maintenance operations.

Responsibilities

• Coordinate and schedule maintenance vendors for homeowners.
• Supervise and evaluate vendor performance and service quality by conducting on-site inspections.
• Perform onsite visits, inspect the condition of each home in accordance with an Inspection Checklist, which will be provided, and deliver the findings to the homeowner.
• Maintain ongoing communication with homeowners regarding service status, scheduling, and feedback.
• Handle customer complaints and resolve issues promptly and professionally.
• Collect homeowner feedback through satisfaction surveys and interviews.
• Prepare service reports to homeowners.
• Prepare internal weekly/monthly reports summarizing activities, performance metrics, and issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees