Maintenance Production Manager

Winter Services•Denver, CO

29d

About The Position

SUMMARY: The Maintenance Production Manager directs, and coordinates scheduled maintenance projects quality control, ensures a high level of service, meets budget standards, assures maximum use of service personnel, equipment and materials, and assists field personnel in carrying out their responsibilities. Reports directly to the Operations Manager, working with an assigned Account Manager. DUTIES AND RESPONSIBILITIES: Responsible to create schedules for Company assigned properties using the established schedule Company template. Responsible to complete schedules (4) weeks prior to function start for each service category; aeration, pruning, fertilization, spring clean-up, fall clean up Modify schedules as necessary to meet client needs or requests and update as such on schedules Update all schedules daily for completed services Responsible to accurately complete own administrative forms, including daily personal time sheet while in the field and turn into Administrative Staff by 7:00 a.m. the following morning. Provides necessary documentation to ensure extra work is billed in a timely manner using job costing template Track site visits using Company created templates on a daily basis Visit and review all Company assigned properties on a weekly basis to a level of 90% or greater. Manage accounts as primary field manager for all Company assigned properties within their territory for: Quality Control – Number of client driven work orders Property Audits – reviewed and graded by Operations Manager, General Manager or Account Manager. Budgeted job costing by client/territory as generated by bid sums and daily tracking in job costing. Key Point of Contact – for all B and C clients within their assigned territory. Includes managing all client requests, site visits with client(s), work order requests Responsible to review sites and report improvements for remedial tree care work to General Manager and all other improvements to Enhancement Manager – using work order system for tracking At the direction and request of Operations Manager, measures properties for bids requested for landscape maintenance Acquires all data for all assigned territory clients under Client Management for services performed by Company; sunscald, mulch in beds, annual flowers and tree counts, flower photos and keeping data base current Participate in on-call rotating shift as directed by the Company Upholds a client retention level in their Company assigned territories to a level of 90% or greater. Responsible to inform Operations Manager and Account Manager of any changes in job expectations and billing requests on assigned properties Follows all company safety directives SUBORDINATE MANAGEMENT Review all daily completed paperwork and work orders for all Company assigned employees within their territory and turn into Administrative staff by 7:00 a.m. daily Complete attendance documents for subordinates daily each morning for vacation requests, tardiness, leaving early and absences and turning into Operations Manager the same day Performs work site inspection to ensure work is performed to standards of quality using the Company established Site Visit Reporting system and turning into Operations Manager daily, AFTER requesting work orders for items needed from site audit. Oversees, manages and redirects subordinates to improve job quality Manage all equipment distribution for subordinates in their assigned territory using Company templates and forms, which includes distribution and collection of all tools, equipment, supplies within their assigned territory for their subordinates. Review trucks of all subordinates every Friday to ensure cleanliness, safety, security of Company assigned equipment etc. Coordinates manpower and oversees all subordinated within assigned territory. Assist first line personnel (Crew Leaders) in carrying out their duties and client requests or instructions provided through work orders. Recommends in conjunction with Operations Manager all disciplinary actions for subordinates Assists in the screening and hiring within assigned area with the approval from the Operations Manager Evaluates performance of crew leaders and members and reports back to Operations Manager Consistently responsible for training subordinates with Company expectations, procedures and policies Responsible for bringing on new employees as needed

Requirements

High school diploma or equivalent
Landscape and/or irrigation experience preferred
Bilingual in Spanish required
Able to work effectively as a team and assist wherever the greatest needs may be
Excellent written and verbal communication skills
Ability to work extended hours, including nights and weekends
Ability to lift up to 50 lbs. using proper lifting techniques
Regularly required to sit, stand, bend, reach and move about the facility and our customers’ facilities
Valid driver's license with clean driving record
Travel by automobile required approximately 75% of time

Responsibilities

Responsible to create schedules for Company assigned properties using the established schedule Company template.
Responsible to complete schedules (4) weeks prior to function start for each service category; aeration, pruning, fertilization, spring clean-up, fall clean up
Modify schedules as necessary to meet client needs or requests and update as such on schedules
Update all schedules daily for completed services
Responsible to accurately complete own administrative forms, including daily personal time sheet while in the field and turn into Administrative Staff by 7:00 a.m. the following morning.
Provides necessary documentation to ensure extra work is billed in a timely manner using job costing template
Track site visits using Company created templates on a daily basis
Visit and review all Company assigned properties on a weekly basis to a level of 90% or greater.
Manage accounts as primary field manager for all Company assigned properties within their territory for: Quality Control – Number of client driven work orders Property Audits – reviewed and graded by Operations Manager, General Manager or Account Manager. Budgeted job costing by client/territory as generated by bid sums and daily tracking in job costing. Key Point of Contact – for all B and C clients within their assigned territory. Includes managing all client requests, site visits with client(s), work order requests
Responsible to review sites and report improvements for remedial tree care work to General Manager and all other improvements to Enhancement Manager – using work order system for tracking
At the direction and request of Operations Manager, measures properties for bids requested for landscape maintenance
Acquires all data for all assigned territory clients under Client Management for services performed by Company; sunscald, mulch in beds, annual flowers and tree counts, flower photos and keeping data base current
Participate in on-call rotating shift as directed by the Company
Upholds a client retention level in their Company assigned territories to a level of 90% or greater.
Responsible to inform Operations Manager and Account Manager of any changes in job expectations and billing requests on assigned properties
Follows all company safety directives
Review all daily completed paperwork and work orders for all Company assigned employees within their territory and turn into Administrative staff by 7:00 a.m. daily
Complete attendance documents for subordinates daily each morning for vacation requests, tardiness, leaving early and absences and turning into Operations Manager the same day
Performs work site inspection to ensure work is performed to standards of quality using the Company established Site Visit Reporting system and turning into Operations Manager daily, AFTER requesting work orders for items needed from site audit.
Oversees, manages and redirects subordinates to improve job quality
Manage all equipment distribution for subordinates in their assigned territory using Company templates and forms, which includes distribution and collection of all tools, equipment, supplies within their assigned territory for their subordinates.
Review trucks of all subordinates every Friday to ensure cleanliness, safety, security of Company assigned equipment etc.
Coordinates manpower and oversees all subordinated within assigned territory.
Assist first line personnel (Crew Leaders) in carrying out their duties and client requests or instructions provided through work orders.
Recommends in conjunction with Operations Manager all disciplinary actions for subordinates
Assists in the screening and hiring within assigned area with the approval from the Operations Manager
Evaluates performance of crew leaders and members and reports back to Operations Manager
Consistently responsible for training subordinates with Company expectations, procedures and policies
Responsible for bringing on new employees as needed