Maintenance Plumber

Hoover Electric, Plumbing, Heating, and Cooling • Troy, MI

11d • $25 - $40

About The Position

At Hoover, we’re more than just a home services company – we’re a community. Where we are proud to be a trusted local business that’s rapidly growing; thanks to our commitment to quality work, exceptional employee satisfaction, ongoing support and training we offer our team. We’re looking to continue our growth by adding a new Residential Maintenance Plumber who is both skilled and customer focused! At Hoover – where we take care of our employees like family and deliver the quality our community depends on. You get more than just a paycheck you get the chance to take your career to the next level. What We Offer: Competitive Pay – $25 - $40 DOE Comprehensive Benefits Package: Medical, Dental, and Vision Insurance Prescription Drug Benefits Employee Assistance Program (EAP) Company-Matched 401(k) Retirement Plan Short-Term and Long-Term Disability Coverage Company provided uniform, iPad, gas card and vehicle Paid Time Off and Vacation 6 Paid Holidays Biweekly Pay Life Insurance NB Fitness Discount Ability to dispatch from home Consistent Weekly Work Schedule - Monday through Friday plus on call Ongoing Weekly Training – Enhance your skills both technically and professionally What Needs to be Accomplished: While technical skills are essential, success in this role hinges on your ability to earn trust, communicate clearly, and deliver long-term value to homeowners. Perform comprehensive whole-home plumbing inspections (60–90 minutes). Accurately diagnose and troubleshoot plumbing issues through detailed inspections Recommend and perform proactive maintenance, repairs, and installations (e.g., water heaters, pipes, valves, fixtures) Educate on technical findings, solutions, and upgrade options. Offer preventative services and membership plans (e.g., tankless water heaters, filtration systems) Generate accurate quotes and invoices using company software (ServiceTitan) Participate in ongoing training to refine technical expertise, customer service, and solution-based selling What Success Looks Like: Complete 3–4 maintenance service calls per day Maintain a 50% + conversion rate on recommended repairs or upgrades Deliver thorough, value-driven safety inspections on each visit Promote and maintain customer memberships Consistently build strong relationships with homeowners and consistently deliver 5-star customer experiences Traits that we Admire: Accountable: Positive and reliable with a strong work ethic Professional: Excellent communication and customer service skills Coachable: Team-oriented, humble, high energy, with a willingness to learn Integrity : Commitment to quality workmanship Organized: Keep work areas and company vehicle, clean, organized and well maintained. Sales: Comfortable presenting solutions and educating customers on system upgrades Technical Expert: Strong diagnostic and problem-solving skills Entrepreneurial: Willing to ask for the business and commitment to doing the job right the first time

Requirements

• Plumbing license preferred (state-specific)
• 3–5 years of hands-on residential plumbing experience
• Valid driver’s license with a clean driving record
• Experience with Service Titan is a plus

Responsibilities

• Perform comprehensive whole-home plumbing inspections (60–90 minutes).
• Accurately diagnose and troubleshoot plumbing issues through detailed inspections
• Recommend and perform proactive maintenance, repairs, and installations (e.g., water heaters, pipes, valves, fixtures)
• Educate on technical findings, solutions, and upgrade options.
• Offer preventative services and membership plans (e.g., tankless water heaters, filtration systems)
• Generate accurate quotes and invoices using company software (ServiceTitan)
• Participate in ongoing training to refine technical expertise, customer service, and solution-based selling

Benefits

• Medical, Dental, and Vision Insurance
• Prescription Drug Benefits
• Employee Assistance Program (EAP)
• Company-Matched 401(k) Retirement Plan
• Short-Term and Long-Term Disability Coverage
• Company provided uniform, iPad, gas card and vehicle
• Paid Time Off and Vacation
• 6 Paid Holidays
• Biweekly Pay
• Life Insurance
• NB Fitness Discount
• Ability to dispatch from home
• Consistent Weekly Work Schedule - Monday through Friday plus on call
• Ongoing Weekly Training – Enhance your skills both technically and professionally

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed