Maintenance Plumber/Drain Tech

Drain Masters AK-posted 6 days ago
Full-time • Mid Level
Anchorage, AK
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At Drain Masters, we are committed to delivering expert plumbing and drain solutions with professionalism, integrity, and a drive to make every experience a Win-Win-Win—for the customer, the technician, and the company. We believe the trades are noble work, and we’re proud to elevate the role of skilled technicians in our community. The Maintenance Plumber/Drain Tech position is an mid-level position designed for individuals with two to three years of experience in the industry. Technicians will develop top level technical, customer service, and communication skills. This position is a launchpad into a high-demand field and is ideal for someone eager to work with their hands, solve problems, and grow a meaningful career.

  • Assist in clearing, cleaning, and diagnosing residential drain lines, including sinks, tubs, showers, toilets, and floor drains.
  • Perform routine plumbing maintenance, service, and repairs.
  • Support and eventually operate drain cleaning equipment including hand augers, medium machines, jetters, and cameras (under supervision).
  • Follow safety procedures at all times, including proper PPE use and equipment handling.
  • Accurately complete forms, job notes, and customer-facing documentation using ServiceTitan and other software platforms.
  • Maintain vehicle cleanliness and organization (assigned vehicle or team vehicle).
  • Attend and participate in all assigned trainings, meetings, and performance reviews.
  • Follow and internalize the Nexstar Service System, focusing on the steps of Prepare, Greet, Evaluate, Present, Execute, and Wrap Up.
  • Maintain clear communication with dispatch, leadership, and team members.
  • Uphold Drain Masters' core values in all interactions—with customers, teammates, and the public.
  • Valid Alaska Driver’s License (or ability to obtain)
  • Ability to lift 50+ lbs and work in crawlspaces, basements, and confined areas
  • Reliable transportation to and from work during training period (if no vehicle assigned)
  • Strong communication skills and a customer-first mindset
  • Willingness to get dirty, learn quickly, and follow direction
  • High school diploma or GED preferred, but not required
  • Starting pay: $22/hour during training
  • Opportunity for early advancement to performance pay + bonuses
  • Paid weekly
  • Company-paid ongoing training
  • Tools and safety gear provided or reimbursed
  • Company uniforms
  • Career advancement pathways
  • Participation in team events, bonuses, and incentive programs
  • Access to mentorship and cross-training opportunities
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