Maintenance Outsource Coordinator

J.B. Hunt•Lowell, AR

16d

About The Position

Under general supervision, this position is responsible for minimizing downtime to J.B. Hunt equipment to improve utilization of assets and control maintenance costs. Accountable for the coordination of maintenance repairs with our internal maintenance shops and outside vendors. The incumbent also handles sensitive and urgent/priority calls and must receive management approval for repair expenditures exceeding $1,200.00.

Requirements

High school diploma or GED equivalent with 1-2 years of related experience and/or training OR equivalent combination of education and experience, and/or military equivalent AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences
Ability to assess terminal workloads, adjust work distribution accordingly, and ensure deadlines are met
Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
Ability to process information with high levels of accuracy

Nice To Haves

Automotive and/or diesel mechanic knowledge
Experience in Automotive Services
Ability to establish and maintain effective relationships with personnel, customers and vendors
Ability to exercise discretion
Ability to make time-sensitive decisions
Ability to manage multiple priorities
Ability to work both independently and as part of a team
Able to read, interpret, and analyze data in reports
Experience in a call center environment
Experience in invoicing
Experience with collecting/documenting information
Ability to accurately analyze situations and reach productive decisions based on informed judgment
Ability to meet or exceed customer needs and expectations to provide excellent service

Responsibilities

Answer and manage routed breakdown calls, efficiently plan repairs, and provide timely updates to stakeholders
Issue Purchase Orders and process invoices for vendor payments
Maintain the vendor profile by obtaining updated information and submit change requests to management
Ensure service compliance is met
Work with vendors to ensure warranty is honored and parts retained when necessary
Work with vendors to ensure services are being completed in a timely manner and controlling costs
Provide follow up to ensure problems have been handled in a timely manner
Locate the appropriate vendor closest to the breakdown to ensure minimum wait time, competitive pricing, and quality repairs to minimize cost; must receive management approval for repair expenditures exceeding $1,200.00
Submit required estimates to equipment central teams and follow-up on pending approvals
Monitor open requests and coordinate with operations teams to reposition equipment for repair; reassign shops or vendors when necessary
Perform other duties as assigned