Maintenance Manager

Natural Retreats•Park City, UT

9d•$75,000

About The Position

Natural Retreats is hiring a Maintenance Manager to join our Park City, UT team! The Maintenance Manager will oversee and manage the maintenance department to ensure the homes in the Natural Retreats’ portfolio are in pristine condition, as well as ensuring a high level of guest and homeowner satisfaction. The position is also responsible for management of maintenance team members and overseeing the work performed by the team to install, troubleshoot, repair, and maintain the homes within the Natural Retreats’ portfolio in order to ensure an exemplary owner and guest experience This position will act as an interface on occasion between Natural Retreats, guests, homeowners, third-party vendors, etc. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job.

Requirements

Previous experience in a similar role
3+ years in maintenance
Basic troubleshooting knowledge of internet routers
Basic knowledge of audio/visual, electrical, plumbing, mechanics, and appliance repair
Proficiency in technology such as cell phones and basic computer skills
Ability to work alone and as part of a team
Valid driver’s license
Basic organizational skills to effectively record and catalogue documents on work performed
Proactive and flexible in approach to job duties and problem-solving
Ability to exercise good judgement
Oral and verbal communication skills
Strong customer/guest focus
Strong attention to detail
Ability to multitask

Nice To Haves

HVAC Certification
Experience in the hospitality industry
Pool Certification

Responsibilities

Manage and oversee, through the Natural Retreats Breezeway system, the maintenance department’s successful completion of the following diversified duties to troubleshoot and maintain core home systems (i.e. HVAC, pool service, lock installation, septic systems, plumbing, electric, radiant heating systems, mechanics, etc.) in addition to the following:
Basic repairs to interior and exterior home aesthetics (i.e. painting, dry wall repair, basic construction, etc.)
Moving equipment, appliances, furniture, etc.
Hot tub servicing
Removing items from home for disposal
Maintain walkways, driveways, etc.
Snow and leaf removal
Diagnose problems, replace, or repair parts, test and make adjustments
Pick up trash
Perform regular preventative maintenance in homes
Perform a variety of plumbing, maintenance, and carpentry functions
Assist housekeeping when needed
Manage and oversee completed annual inspections using Natural Retreats Inspection tools
Schedule and complete onboarding safety and detailed home information inspections, as well as seasonal inspections when requested
Report and document damages through Breezeway system
Organize and manage inventory, monitor usage, and coordinate in the purchasing of materials, supplies, and tools that are recorded in inventory
Oversee inventory of all maintenance supplies and oversee the ordering of all maintenance supplies in an efficient manner to ensure purchases are within budget and/or assigned appropriate charges to owners as required
Manage and assist in ordering through vendors the adequate stock of consumable items such as lightbulbs, batteries, etc. efficiently and within budget, assigning appropriate charges to owners as required by applicable deadlines
Perform basic mechanical and electronic repairs including but not limited to:
Reset WiFi routers and modems
Reset and program cable and satellite TV receivers
Perform light plumbing and painting repairs
Read and interpret equipment manuals and work orders to perform required maintenance and service
Continually evaluate the effectiveness of maintenance procedures and processes and propose improvements on quality, efficiency, and effectiveness
Oversee and manage monthly checklist and ongoing maintenance on all company vehicles
Manage the upkeep, maintenance, and inventory of the property, and in conjunction with owners, replace items where necessary using approved suppliers and equipment.
Work closely with other departments and vendors to schedule and supervise subcontracted work as needed
Comply with safety regulations and maintain clean and orderly work areas
Maintain detailed records of service performed in all homes
Communicate the completion and progress of assigned Tasks
Responsible for tracking and upkeep of assigned tool inventory
Responsible for monitoring, tracking, and reporting credit card and purchase account usage
Record billable items and hours to be billed to guests and/or owners for work orders
Approve invoices in Concur and ensure work is billed appropriately
Responsible for meeting month-end deadlines – Concur, AMEX, etc.
Emergency on-call phone