Maintenance Manager

Eagle Rock Properties • Fishkill, NY

5d

About The Position

The Maintenance Manager, under the direction of the Community Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community maintenance operations. The Maintenance Manager is the facilities leader who provides the technical know-how behind each apartment community and provides guidance and training to the maintenance team. From HVAC to plumbing to a fresh coat of paint, the Maintenance Manager has a hand in every apartment and every resident's satisfaction. As a Maintenance Manager, you will be walking the community with your team, implementing scheduled maintenance, responding to service requests, managing vendors, and communicating and building rapport with residents. You will be an expert on your community, working along with and directing a team of maintenance professionals to ensure the community is in excellent condition.

Requirements

• 3 years of Multi-Family Property Management experience
• Supervisory experience
• Availability to work a flexible schedule, including weekends
• Rotating on-call responsibility for after-hours emergencies
• Demonstrated Computer Proficiency and knowledge of Microsoft Office Suite and property management software
• Proven track record of success in a performance-driven environment.

Responsibilities

• Provide exceptional customer service to our residents
• Direct, schedule, and perform maintenance activities
• Supervise, train, and mentor the maintenance team
• Communicate assignments to the maintenance team and monitor the workload to ensure completion
• Inspect units and manage the apartment make-ready process
• Review, prioritize, and complete service requests, including appliances, plumbing, HVAC, electrical, etc.
• Ensure proper documentation of service requests, preventative maintenance, and make-ready status in property management software
• Assist with grounds keeping, pool maintenance, housekeeping, distribution of notices, and other tasks as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed