Maintenance Manager

EquipmentShare•Amarillo, TX

6h•Onsite

About The Position

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring a Maintenance Manager at our rental facility in Amarillo, TX, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Schedule: Monday to Friday, 7:00 AM to 5:00 PM Primary Responsibilities Maintain superior performance of equipment and supervise a team of technicians. The Maintenance Managers provide customers with all pertinent information about the company’s product or service offerings. They also manage a team of people to ensure optimum service delivery, resulting in maximum productivity and client satisfaction. Although they are not the first point of contact for customers, Maintenance Managers possess extensive knowledge of the standards and procedures that the organization uses. They work across a number of industries including retail, manufacturing, technology and more.

Requirements

Industry knowledge (this can be in the rental industry or a related construction field), innovative and dependable.
Ideally three years of maintenance and service experience.
Strong interpersonal and problem solving skills.
Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services.
Superior customer service, teamwork and verbal/written communication skills
High School diploma or equivalent
Valid Driver’s License
Extensive experience in the repair and maintenance of self-propelled platforms and lifts
Knowledge of work planning and scheduling and other supervisory activities
Strong understanding of equipment capabilities and safety requirements
Clear perspective of maintenance and repair issues in the industry
Planning and management experience
Computer literacy
Reporting experience
Inventory management experience
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 50 pounds or more at times
Require bending, squatting, crouching, reaching, and working indoors/outdoors when required by the job.

Responsibilities

Oversees preventative maintenance services and inspections of equipment
Coordination and supervision of quality performance of our equipment mechanics and service personnel
Scheduling repairs for customer and company owned rental equipment
Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business.
Promptly respond to and resolve customer inquiries, requests, complaints or other communications.
Employee training and development and maintaining a safe work environment.
Developing and implementing service standards and procedures for the service delivery department
Supervising other members of the service team
Maintaining customer relationships and improving response and delivery times
Updating service methods to improve overall efficiency
Resolving any service problems and customer complaints
Conducting periodic appraisals of team members and identifying areas for improvement
Creating and presenting regular reports to senior management
Developing contracts for Commercial Contractors and Developers who have ongoing rental or purchase needs
Instructing customers on equipment operation, care and maintenance
Inspecting rental equipment on return, looking for any damage and returning deposits

Benefits

Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) restrictions apply
Competitive compensation: Base salary plus Company Profit Sharing Plan
Company provided truck
Full medical, dental, and vision coverage for full-time employees
401(k) and company match
Generous PTO + paid holidays
Gym membership stipend + wellness programs (earn PTO and prizes!)
Annual tool and boot reimbursements for those in applicable jobs
Company events, food truck nights, and monthly team dinners
16 hours of paid volunteer time per year — give back to the community you call home
Career advancement, leadership training, and professional development opportunities
Access to industry leading diagnostic tools