Maintenance Manager at Pine Ridge

Vacasa • Breckenridge, CO

1d • $60,000 - $68,000

About The Position

The Maintenance Manager is responsible for overseeing the upkeep of a portfolio of vacation rental properties while ensuring guests have amazing experiences in pristine homes. You’ll lead a team of maintenance technicians, assistant managers and coordinators. This role offers variety and the satisfaction of maintaining properties that create lasting vacation memories.
This is a salaried position. It is not a "9 to 5" job. You will be called upon after normal business hours, on weekends, and on holidays and flexibility is key.

Requirements

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• 2 - 3 years professional experience working in the maintenance field or role with heavy maintenance program requirements.
• Prior experience in supervisory or management level position in a similar industry is highly preferred. .
• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices.
• This role involves frequent travel between worksites, so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.

Nice To Haves

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• Prior experience in supervisory or management level position in a similar industry is highly preferred.

Responsibilities

• Lead and develop a team of employees through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.
• Oversee daily maintenance operations and workflow management for a portfolio of properties to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
• Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.
• Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations.
• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are maintained and well cared for.
• Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.
• Seek out and contract all necessary outside professional services. Explain company procedures regarding the completion of work orders and accounting processes.
• Ensure that all unit work orders and duties are assigned and completed in a qualitative and timely manner.
• Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis.
• Responsible for ensuring maintenance shops and vehicles are maintained, organized and in safe condition.
• Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets.
• Perform home maintenance (appliance/ cable/ wifi troubleshooting, basic HVAC repair, light plumbing, etc).
• Audit/inspect repairs and maintenance tasks performed by the maintenance team.
• Provide cross-coverage for your manager and peers when necessary.
• Other duties as assigned because every day is different in hospitality!

Benefits

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 4% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Flex Time Off
• Employee Assistance Program (EAP)
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees