Maintenance Manager for 200 Unit Community
About The Position
The Service Manager (Maintenance Manager) is the maintenance leader for the community. You will manage the processes of turning vacant apartments, resident work orders and common area maintenance ensuring services are within budget, on schedule and meeting IMT quality standards. Lead and motivate maintenance associates and vendors contracted Diagnose and solve maintenance issues ranging from electrical, plumbing, appliances, HVAC, pool, etc. with a goal of successfully completing each service request within 24 hours Ensure the control and accountability of all tool sets provided for IMT Service Technicians Efficiently manage apartment make ready process to achieve the target average turn time of 7 days Personally inspect each market-ready apartment to ensure that IMT standards have been met Inspect property and grounds to ensure excellent curb appeal Provide a high level of service to our residents Control expenditures to maintain the property while meeting budget guidelines Report directly to the Community Manager
Requirements
- Multi-family maintenance experience in a leadership role
- Hands-on maintenance skills including plumbing, electrical, general carpentry, HVAC, appliance trouble shooting, pool maintenance, etc.
- Willingness to learn and use technologies such as Outlook, Ops Technology and SuiteSpot
- A positive attitude, and the desire to learn and develop your skills
- Customer service and verbal communication skills
- Availability for emergencies after hours by rotating the on-call responsibility with your Technicians and supporting them while they are on-call
- Active and valid driver license is required
Nice To Haves
- EPA Type II or Universal certification is a plus
- CPO is a plus
Responsibilities
- Lead and motivate maintenance associates and vendors contracted
- Diagnose and solve maintenance issues ranging from electrical, plumbing, appliances, HVAC, pool, etc. with a goal of successfully completing each service request within 24 hours
- Ensure the control and accountability of all tool sets provided for IMT Service Technicians
- Efficiently manage apartment make ready process to achieve the target average turn time of 7 days
- Personally inspect each market-ready apartment to ensure that IMT standards have been met
- Inspect property and grounds to ensure excellent curb appeal
- Provide a high level of service to our residents
- Control expenditures to maintain the property while meeting budget guidelines
- Report directly to the Community Manager
Benefits
- Bonuses for all associates at the properties - Monthly bonuses based on the team's performance for everyone
- Health - Medical, dental, vision, wellbeing programs, gym membership contributions
- Financial - 401(k) with company match, medical and dependent care flexible spending accounts, life insurance, 20% housing discount
- Career - Comprehensive training programs, mentorships
- Maintenance training - Service Designation Program unique to IMT with training courses for service and leasing associates to obtain more knowledge and build skills which can lead to career advancement, bonuses, and pay raises
- Maintenance associate benefits - IMT tool kit, full uniforms including $100/year shoe stipend
- Time off - PTO, vacation, holidays
- Perks - Office, region and nationwide events including team lunches, community service opportunities, apartment industry events, contests, end of the year celebrations, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
