Maintenance Manager

EquipmentShare • Alexandria, LA

2d • Onsite

About The Position

EquipmentShare is hiring a Maintenance Manager to join their team at an onsite facility in Alexandria, LA. The company aims to transform the construction industry through innovative technology, real-time support, and a dedicated team. Maintenance Managers are responsible for ensuring superior equipment performance and supervising a team of technicians. They provide customers with information about the company’s product or service offerings and manage their team to ensure optimal service delivery, productivity, and client satisfaction. They possess extensive knowledge of organizational standards and procedures and work across various industries. The ideal candidate is someone who wants to be part of a team that is changing the industry to make it safer, more secure, and more productive, bringing grit, heart, and humility to their work, and is excited about growth in a fast-paced, mission-driven environment. They should see challenges as opportunities, embrace change and continuous improvement, and bring energy, effort, and optimism every day.

Requirements

• Industry knowledge (this can be in the rental industry or a related construction field), innovative and dependable.
• Ideally three years of maintenance and service experience.
• Strong interpersonal and problem solving skills.
• Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services.
• Superior customer service, teamwork and verbal/written communication skills
• High School diploma or equivalent
• Valid Driver’s License
• Extensive experience in the repair and maintenance of self-propelled platforms and lifts
• Knowledge of work planning and scheduling and other supervisory activities
• Strong understanding of equipment capabilities and safety requirements
• Clear perspective of maintenance and repair issues in the industry
• Planning and management experience
• Computer literacy
• Reporting experience
• Inventory management experience

Responsibilities

• Maintain superior performance of equipment and supervise a team of technicians.
• Provide customers with all pertinent information about the company’s product or service offerings.
• Manage a team of people to ensure optimum service delivery, resulting in maximum productivity and client satisfaction.
• Oversees preventative maintenance services and inspections of equipment
• Coordination and supervision of quality performance of our equipment mechanics and service personnel
• Scheduling repairs for customer and company owned rental equipment
• Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business.
• Promptly respond to and resolve customer inquiries, requests, complaints or other communications.
• Employee training and development and maintaining a safe work environment.
• Developing and implementing service standards and procedures for the service delivery department
• Supervising other members of the service team
• Maintaining customer relationships and improving response and delivery times
• Updating service methods to improve overall efficiency
• Resolving any service problems and customer complaints
• Conducting periodic appraisals of team members and identifying areas for improvement
• Creating and presenting regular reports to senior management
• Developing contracts for Commercial Contractors and Developers who have ongoing rental or purchase needs
• Instructing customers on equipment operation, care and maintenance
• Inspecting rental equipment on return, looking for any damage and returning deposits

Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) restrictions apply
• Competitive compensation: Base salary plus Company Profit Sharing Plan
• Company provided truck
• Full medical, dental, and vision coverage for full-time employees
• 401(k) and company match
• Generous PTO + paid holidays
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Annual tool and boot reimbursements for those in applicable jobs
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities
• Access to industry leading diagnostic tools

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees