MAINTENANCE MANAGER EXEMPT

GHP Management Corporation•Ontario, CA

2d•$100,000 - $110,000

About The Position

As the Maintenance Manager, you are a team builder and leader who provides support, mentorship and direction to ensure high level of Employee and Resident Engagement. You are responsible for achieving cleanliness, maintenance, aesthetics and the Owner’s asset performance expectations within your Community. You accomplish these goals through leading your teams in creating the greatest possible living experience for our residents and executing the Service projects within your Community. You thrive on sharing your knowledge and creating a better future for GHP. You are the number one Ambassador of the GHP Culture and Vision on your team and a trusted partner to your Community Manager.

Requirements

5-7 years’ as a Maintenance Manager within a property of at least 800+ units managing service teams of 20+, preferably within a Class A Luxury property and/or 3 -5 years as a Maintenance Manager within a property of at least 700+ units, preferably within a Class A Luxury property and/or combination of 5+ years as Assistant Service Manager/Lead role with supervision over 15+ team members within a community of 800+ units.
1-3 years’ experienced in multi-building service management.
Knowledge of OSHA standards
Working knowledge and ability to recognize repair requirements for plumbing, electrical, HVAC, carpentry, pool upkeep, fire systems and grounds upkeeping
A High School Diploma or equivalent
Excellent customer service skills
Ability to understand basic instructions verbally or in written form
Ability to multi‐task and have good organizational skills
Regular and physical Attendance required
Frequently move/traverse, ascend/descend stairs in/around apartment homes and community
Constantly positions self to bend, stoop, reach, lift
Occasionally lift/move/carry up to 25lbs with/without assistance
Frequently lift/move/carry 5lbs
Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors
Ability to remain in a stationary position for extended periods of time
Ability to observe details at close range (within a few feet of the observer).
Constantly operates computer, 10-key and other office productivity machinery.
Constantly works in low to moderate noise levels
Constantly works in outdoor weather conditions
Reading
Writing
Strong math skills
Ability to communicate clearly
Ability to deal with complex issues
Attention to detail
Ability to prepare financial and related reports.
Must have unrestricted work authorization to work in the United States
Must be willing to submit to a background investigation.

Nice To Haves

HVAC certified a plus

Responsibilities

Provide leadership and guidance for the community team by setting a Service Excellence standard and inspiring the Service Team to achieve it.
Promote and uphold company values, employee promise, policies, and initiatives.
Establish a learning culture and maintain a strong connection of the Service Team to GHP.
Select, hire, train, coach and provide feedback to the Service Team to deliver Service Excellence
Own the employee experience, drive employee satisfaction and elevate team behaviors
Own the residents’ living experience, drive residents’ satisfaction and increase residents’ loyalty through your team’s performance
Establish a learning culture and maintain a strong connection of the Service Team to GHP
Conduct daily walks to ensure compliance in all facets of the Community performance to ensure that the property consistently meets GHP standards, including curb appeal, cleanliness, asset preservation, state of repair, safety and security standards.
Ensure asset preservation and prevent deferred maintenance issues. Demonstrates pride in Community aesthetics
Manage and oversee repairs and upkeep of the Community and ensures timely completion within 24-48 hour
Manage and oversee the preparation of vacant units for market ready and ensure compliance with GHP standards of quality and timeliness of the unit turn.
Manage and oversee the proper storage of the maintenance tools, equipment, supplies and cleaning inventory
Train the Service Team on GHP and community policies, including OSHA (Occupational Safety & Health Act) standards
Plans and executes of major appliance installations
Manages Service Team’s performance related to maintenance operations such as: plumbing, painting, appliance repairs, electrical tasks, heating and air conditioning, carpentry work, pool upkeep, fire systems, and grounds upkeep
Participates and oversees the activities related to the Move-In and Move-Out experience, ensuring our market readies meet GHP quality standards
Efficiently manage expenses and capital to meet budget requirements
Partner with vendors to ensure project completion and quality standards are met
Maintain a fundamental working knowledge of all community documentation and resident guide policies and procedures
Ensure timely communication with Community Manager, Regional Managers, Regional Maintenance Managers, other Community teams, and stakeholders to anticipate and prevent future concerns
Participate and prepare for quarterly inspection processes at the Community
As needed participates in bank walks and city inspections
Makes budget recommendations for cap X projects.