Maintenance Lead

CoralTree Hospitality • Vail, CO

3d • $28 - $33

About The Position

The Maintenance Lead is essential for ensuring the safety, cleanliness, and functionality of our resort property with the added responsibilities of leading the department when a Supervisor, Manager or Director is not available. This role includes responding to work order requests, performing general maintenance tasks, and assisting with property upkeep, all while maintaining a positive guest experience. In addition, they are responsible for ensuring the other technicians are completing these duties with follow-up and leading by example.

Requirements

• Communication: Proficient in English (written and spoken).
• Computer Literacy
• Building Systems: Basic knowledge of HVAC, electrical, plumbing, and mechanical operations.
• Tool Usage: Understanding of hand and power tools; basic mechanical skills in plumbing, electrical, and repairs.
• Customer Service: Professional approach to maintenance requests from guests and owners.
• Flexible Schedule: Available to work holidays, nights, weekends, and overtime as needed.
• Task Management: Ability to follow verbal and written instructions, prioritize tasks, and manage workflow.
• Teamwork: Collaborate effectively with co-workers and perform tasks with minimal supervision.
• Reading and Writing: Able to read safety rules, operating instructions, and write routine reports.
• Physical Tasks: Perform basic carpentry, painting, and plumbing tasks.
• Education: High school diploma, GED, or vocational training.
• Experience: Relevant experience in maintenance or related fields is preferred.
• Ability to stand and walk for extended periods.
• Capable of lifting to 70 lbs. without assistance.
• Must be able to bend, squat, crawl, kneel, push, pull, and reach consistently.
• Work safely on ladders and roofs at heights up to 30 feet.
• Work in confined spaces and endure temperature fluctuations indoors and outdoors.

Responsibilities

• Work Order Management: Respond to and document associate and guest work order requests promptly.
• General Maintenance: Conduct maintenance in guest units, common areas, and equipment, ensuring high standards of cleanliness and safety.
• Team Collaboration: Work closely with maintenance associates to support property upkeep and resolve issues efficiently.
• Property Walkthroughs: Perform regular safety and maintenance inspections, addressing repairs as needed.
• Checklists and Logs: Complete maintenance checklists and maintain logs for pools, spas, ice, and snow removal.
• Equipment Maintenance: Conduct routine inspections and repairs on building systems (HVAC, electrical, plumbing).
• Safety Compliance: Adhere to safety protocols, utilizing appropriate personal protective equipment (PPE).
• Task Documentation: Maintain clear records of tasks on daily timesheets and work orders.
• Communication: Update management promptly regarding incomplete tasks or unsafe conditions.
• On-Call Duty: Be available for on-call duties at least one week per month, if offered employee housing.
• Smile and greet every guest especially when they’re in proximity.
• Provide quick and efficient service.
• Remember guest names and use them often in interactions.
• Offer assistance and provide options to guests.
• Emphasize creating a positive guest experience and building lasting connections

Benefits

• Health insurance – four plans available including two Health Savings Account eligible plans.
• Dental, vision, life and disability insurance.
• Employee Assistance Program.
• Room discounts for all team members, as well as for their friends and family immediately upon hire.
• Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment.
• Paid time off and paid sick leave.
• Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, helping you invest in your future; our plan has a company match and no vesting schedule.
• Colorado Family and Medical Leave Insurance Program (FAMLI).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED