Maintenance II & Night Manager - Virginia Lane, Concord

Eden Housing•Concord, CA

1d•$23 - $27•Onsite

About The Position

POSITION SUMMARY Performs maintenance duties and repairs, such as skilled plumbing, electrical, carpentry, painting, sheet rock repair, major appliance repair, refurbishing, and common area cleaning at one or more communities that have up to 149 units. This position may participate in the Maintenance Onboarding Support program after two years of employment with Eden. POSITION SUMMARY In exchange for reduced rent housing, the Night Manager is responsible for providing the after-hours management presence in coordination with or in the absence of a Community Manager. Ensures common area buildings are secured after-hours, including but not limited to laundry facilities, community rooms, light checks, and other common areas where applicable. Responds to on-site emergencies during night shift by taking action to prevent or stop an emergency from escalating, while coordinating with the on-call team member who would relieve the night manager upon arrival on site.

Requirements

Minimum of two years’ experience in a maintenance or construction environment.
High school diploma or GED
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to contribute to routine written reports and correspondence.
Ability to communicate effectively with residents or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
High school diploma or general education degree (GED) OR 1-3 months related experience and/or training OR equivalent combination of education and experience
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence; including but not limited to the incident report.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral or schedule form.

Nice To Haves

Demonstrated experience with preventative and on-going maintenance of a property
Ability to work with a minimal supervision.
Attentive to detail
Desirable second language skills may vary site by site
Ability to demonstrate skilled in the safe use of tools
Previous experience in property management a plus.
Ability to discern between emergency and non-emergency situations.
Pleasant manner and good interpersonal skills.
Experience working with diverse groups, i.e., staff, residents, vendors, emergency personnel, and outside contacts.
Commitment to the companies' goals and philosophy.

Responsibilities

Utilize Yardi software to create and/or complete work orders and sync daily
Communicate with resident if there are delays in completing work such as needing to order parts
Able to train other maintenance technicians on how to complete work orders using cell phone or tablet
Actively walk the property daily looking for deficiencies and if found, create and submit work order
Complete quarterly property inspections and annual unit inspections using phone or tablet. Include photos of deficiencies and sync inspection at day end
Notify Community Manager if habitability or other deficiencies are witnessed while completing an inspection or work order
Assists in custodial work/cleaning of common areas, including sweeping, mopping, vacuuming, emptying trash, window cleaning, etc.
Assists in grounds work, as needed
Ensure trash enclosures are free of overflowing trash
Follow safety protocols when moving dumpsters for trash pick up
Inspect dumpsters regularly and report any deficiencies to Community Manage
Utilize cell phone to record time worked and lunch break periods
Participate in company meetings and trainings using ZOOM and Teams and adhere to company standard of having “camera on”
Actively participate in the Teams group – Property Operations Maintenance
Order parts and supplies online
Work with Eden’s Procurement Department to secure the best possible pricing for goods and services
Actively participate in the Teams group – Property Operations Maintenance
Actively participate during in-person daily team check ins and weekly resident services check in meetings with Community Manager
Professionally engage with residents
Handle concerns and adversity with tact and diplomacy being sensitive to cultural background, economic status, those with special needs, and adhere to Equal Housing Opportunity requirements.
Be on time when attending training sessions and company meetings
Working with Community Manager and/or Maintenance Technician III, present subject matter at monthly site safety meetings
Participates in an on-call emergency schedule for evening, weekend, and holiday coverage of the property and/or other properties.
Maintain knowledge of water, gas meter cutoffs, all building and fixture cutoffs, sewer cleanouts and maps and diagrams of each property with assigned HUB
Assist other team members, participate in team days and company events
Key participant with the property’s emergency response plan team
Coaches others on how to complete tasks successfully and per Eden policies and procedures
Rekeying / replacing door locks
Proficient in rescreening window screen
Unclog a sink or toilet
Replace a garbage disposal, faucet
Complete drywall repairs and satisfactorily texture, as needed
Able to trouble shoot HVAC systems
Prepare vacant units for occupancy within five days
Complete interior and exterior paint projects without getting paint on hardware, switch plates, etc.
Troubleshoot and complete routine appliance repairs
Hang and fit doors
Install mini/vertical blinds
Follow manufacturer directions for utilizing products
Maintain accurate records regarding preventative monthly maintenance on all equipment based on manufacture recommendations as required by housing regulations or codes
Inspect equipment thoroughly before use and “tag out” any equipment that poses a safety hazard
Complete basic irrigation repairs
Maintain schedule for preventative maintenance contracts that may include elevator, roof, boiler, hot water heater, gate and access-controlled points, etc.
Solicit bids, walk property with vendor, prepare Bid Comparison form and provide recommendation on vendor selection for property specific projects, as requested
Working with Community Manager and Maintenance Technician III, if applicable, ensure monthly safety meetings are consistently scheduled and safety topics discussed are appropriate for the property / team members
Special projects and other responsibilities may be assigned
When there is not a Maintenance Technician III at the property, ensure all team members are aware of any asbestos or lead on the property. Keep corresponding binders available to all team members, at all times and ensure proper procedure is followed if remove is required
Responds to calls on company issued cell phone beginning at 5:30 p.m. through 8:30 a.m., Monday through Friday and 24 hours on Saturday/Sunday and Holidays.
As assigned or needed, performs janitorial duties such as taking out the garbage, placing the dumpsters in position for collection, building and property light check runs, light ground duties during nightly walk, etc.; Duties also include light maintenance, in cases of emergency, such as turning off the water valve on a toilet, faucet, main water valve, and water vacuum in cases of flooding prior to being relieved by on call team member.
Exercises good judgment and own discretion to call for other staff or 911 for help in an emergency.
Contacts on-call maintenance personnel for maintenance emergencies.
Directs emergency personnel to various parts of grounds, buildings, or unit, as appropriate.
Assist when necessary while emergency staff are on-site.
Records any incidents, unusual occurrences or emergency/after-hours calls on a work order in Yardi.
Maintains an oversight presence by responding and noting any suspicious activities or possible lease violations.
Maintains oversight of interior common areas and exterior of the property, including the parking lots.
Performs light check walks for the property and buildings and ensures all doors and windows in the common areas are locked, and alarms are set.
Review of all House Rules and Lease provisions of the assigned property to ensure understanding of and what constitutes a lease violation so that proper notification and follow-through is communicated to the Community Manager.
Responds to malfunctioning of irrigation system by turning off water or shutting down the irrigation system.
Attends staff meetings where Night Manager duties are performed, at least once per month or as required. Attendance to the staff meeting can be done via phone.
Attendance at resident meetings (quarterly for family sites and monthly for senior sites).
Reports any changes to household composition to supervisor.
Adheres to house rules of assigned property, including but not limited to pet, parking, storage, nuisance, sanitation, egress policies as described in Eden’s house rules.
Adheres to unit inspection requirements to be completed twice a year by immediate supervisor to ensure unit is being maintained according to guidelines outlined in Eden’s house rules.
Sets an example for the community by living up to Eden’s mission and core values.