Maintenance Engineer
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About The Position
The role of the Maintenance Engineer is to maintain the hotel's customer and heart of house areas in accordance with brand standards by performing preventative maintenance and repairs as necessary. Responds to both customer and hotel staff reports of non-functioning equipment immediately. Maintains problem logbook to record the equipment in need of repair and prioritizes efforts accordingly. Reports any hazards or injuries in the department or hotel and takes immediate action to correct. Maintains rooms in operating condition by performing repairs as needed. Understands the Room Preventative Maintenance Program (R.P.M.). Can manage full building systems during the shift. Prepares preventative maintenance cart for use each day. Replaces or repairs all appliances and damaged bathroom fixtures; executes general plumbing as needed. Maintains overall appearance of rooms; replaces broken mirrors, hangs fixtures, does touch-up painting, etc. Repairs and maintains room's heating/ventilating/air conditioning systems. Performs preventative maintenance throughout the hotel. Maintains the condition of hotel lobbies and restaurants. Repairs furniture, carpet, marble, tile windows, mirrors and decorations as necessary. Maintains operating equipment in working condition by performing routine equipment checks and repairs. Attends schools or seminars to remain current on proper techniques. Creates 100% guest satisfaction by providing Yes I Can! genuine hospitality and by exceeding guest expectations. Gives personal attention, takes personal responsibility and uses teamwork when providing guest service. Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems. Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee. Performs other duties as required to provide Yes I Can! genuine hospitality.
