Maintenance Dispatcher

Crete Carrier Corporation • Lincoln, NE

8h

About The Position

Communicates with all necessary parties to resolve breakdown issues, while
ensuring drivers' safety.

Requirements

• Excellent verbal and written communication skills
• Excellent critical-thinking and problem-solving skills
• Ability to work in complex, unstructured situations requiring independent judgment
• Proficient with Microsoft Office Suite or related software
• Use of multiple computer systems and screens
• High school diploma or general education degree (GED); or six to twelve months of related experience and/or training; or equivalent combination of education and experience

Responsibilities

• Assists drivers over the phone and via other communication devices with technical questions pertaining to the breakdown or damage of equipment. Properly triage to avoid costly and unnecessary repairs and downtime.
• Investigate historical repair records to identify trends
• Determines the appropriate steps to ensure both the driver and equipment are safely removed from the road, if necessary.
• Examines locations of maintenance facilities to determine the best solution for a breakdown event.
• Communicates necessary break-down information with other departments to ensure on-time delivery.
• Obtains estimates, provides appropriate repair approvals and updates repair statuses.
• Issues repair authorizations to vendors as needed.
• Coordinate lodging reservations
• Receives and carries out instructions.
• Manages regular and predictable attendance.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED