Maintenance Customer Service Manager - BOF - East Area (Galveston)

University of Texas Medical Branch (UTMB) • Galveston, TX

75d

About The Position

Responsible for providing leadership of collaborative efforts within Property Services (Physical Plant Maintenance Department). Provide leadership and coordinate the day-to-day activities of the Property Services Work Groups in their respective areas. Responsible for directing the efforts of semi-skilled, skilled, and journeyman level craftsmen in the maintenance and repair of specialized equipment and systems at UTMB. This position has major decision authority for equipment selection and installation methods on projects; from minor renovation/repairs in a business office to major construction of new healthcare, research and/or academic/business facilities.

Requirements

• Bachelor’s degree or recognized equivalent and five years related experience.
• Assignment in healthcare facilities requires a Certified Healthcare Facility Manager (CHFM).
• Acceptance of other facility management certifications in lieu of CHFM will be at the discretion of the Associate Vice President of Property Services.
• Assignment in non-healthcare facilities requires a Certified Educational Facilities Professional (CEFP) or Certified Healthcare Facility Manager (CHFM) or Certified Facilities Manager (CFM).
• Acceptance of other facility management certifications in lieu of CEFP or CHFM will be at the discretion of the Associate Vice President of Property Services.
• If the selected candidate does not have a CHFM or CEFP upon hire, the candidate will be required to attain the certification within two years of the hire date.

Nice To Haves

• Healthcare facilities experience highly desirable.
• CEFP or CHFM as relevant to the position.

Responsibilities

• Provides high level leadership to create a successful working environment for the area maintenance employees in support of the business needs of UTMB and the departments on campus.
• Monitors the performance of personnel to achieve optimum efficiency in the maintenance of the UTMB facilities.
• Completes and presents staff performance appraisals.
• Supports departmental goals to increase UTMB customer and employee satisfaction.
• Aligns staff with workloads and schedules, which includes scheduled time off and maintaining an acceptable/available workforce.
• Collaborates with other Maintenance Customer Service Managers to optimize project scheduling and prioritization between areas.
• Develops close working relationships with strategic customers and partners.
• Determines and recommends most efficient and effective methods of making repairs.
• Provides technical expertise and leadership for the maintenance and repair of critical equipment in research, healthcare, academic and administrative facilities at UTMB.
• Keeps current with new technology and recommends changes to operating procedures, new equipment purchases, and related upgrades to systems.
• Monitors the collection of and reviews equipment Preventive Maintenance reports and other pertinent data.
• Insures that assigned Preventive Maintenance procedures are properly followed.
• Performs detailed inspections of operating equipment, personnel activities and plant facilities as necessary.
• Identifies and addresses deficiencies in a timely manner.
• Provides training to troubleshoot system problems, which could require following detailed operational and maintenance procedures and/or reading system blue prints.
• Provides leadership to ensure employees comply with UTMB’s high standards of workmanship and safety.
• Informs appropriate personnel of unusual conditions, problems or deficiencies.
• Provides guidance and training to emerging leaders.
• Provides feedback to maintenance staff regarding performance issues and maintains appropriate performance documentation.
• Mentors and provides guidance for maintenance staff.
• Provides mediation and conflict resolution for work group, and administers disciplinary action as necessary.
• Serves as primary contact for the maintenance and repair of all facilities on campus and some off campus sights.
• Responsible for posting vacancy information, conducting employment interviews and conducting departmental orientation of new hires.
• Arranges for the procurement of materials and services by the proper methods.
• Attends staff and safety training meetings, plant operation, maintenance and other training courses as required.
• Trains personnel on operation and maintenance procedures.
• Follows and supports the SOP’s and shift procedures established by the maintenance and utility departments.
• Oversees work area assignments to ensure schedules and budgets are met.
• Develops, manages and monitors maintenance performance contracts, maintenance budgets, and purchase service contracts.
• Prepares technical specification for equipment repairs and replacement contracts.
• Ensures maintenance programs are effectively integrated with Facilities Development, Planning, Environmental Health and Safety, Police, and other external UTMB departments.
• Participates in major capital project design, technical support, schedule planning, and final site inspections.
• Aids in the success of major capital projects from conception to completion.
• Monitors and provides information to support any institutional accreditation relating to maintenance.
• Includes but not limited to JCAHO, AAALAC, etc.
• Benchmarks with others to develop 'best practice' energy management programs.
• Analyzes building and equipment conditions and identifies deferred maintenance projects and scope.
• Provides project management support.
• Provides detailed estimates and maintains cost control of major deferred maintenance projects.
• Helps maintain and update the Facilities Renewal Resource Model (FRRM) database for the campus that reports to the University’s governing body.
• Provides current contact information and actively participate in the Property Services leadership contact lists for nights, weekends, and holiday emergencies.
• Contacts other leaders or maintenance technicians for response to emergencies as needed.
• Response may include resolution of issues by telephone, but may require reporting to campus after normal work hours.
• Responds to calls and actively participates in support of Capital Projects working after normal hours as needed.
• May require presence on campus during project work to insure continuity of efforts and other leadership support.
• Participates in disaster/hurricane preparedness i.e. E1a (On campus ride out team) or E1b (Return to campus recovery team).
• Handles and maintains confidential documents and information.
• Identifies and adheres to the appropriate internal controls and reporting structure for the processes and provides mechanisms to monitor and enforce compliance.

What This Job Offers

• Education Level: Bachelor's degree