hims & hers-posted 3 months ago
Remote • New Albany, OH
Health and Personal Care Retailers

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we're making better health outcomes easier to achieve. This role reports to the Manager of Facilities. The Maintenance Controls Technician provides support to the Operations, Engineering & Maintenance Department by applying predictive and preventive maintenance procedures for all critical production equipment in the facility. This position analyzes, troubleshoots, and communicates maintenance problems/concerns in the following areas: electrical, mechanical, plumbing, air compression, and HVAC relating to the equipment in the facility. The Maintenance Controls Technician works with general supervision and will interact with a supervisor several times per week, perhaps daily, to receive guidance and feedback. Many non-routine activities will require a supervisor's advance approval.

  • Provide commissioning support for machine and system installations and start up.
  • Perform necessary data entry (i.e., work order tracking/filing) and keep current tools and documents updated as necessary (i.e., Safety Data Sheets).
  • Maintain records using appropriate software (i.e. MaintainX) to ensure accountability of time, parts and repairs.
  • Identify facilities issues and develop an ongoing strategy to chart trends and take appropriate remedial action from a predictive maintenance approach.
  • Communicate to management all issues that could result in safety risks or those that might cause loss to Hims or its associates.
  • Work as directed in all areas of the facility to maintain safety and health standards.
  • Perform calibration and testing procedures on equipment to ensure accurate operation and compliance with quality standards.
  • Respond promptly to equipment breakdowns, emergencies, and production interruptions to minimize downtime.
  • Work closely with production personnel to coordinate repairs and minimize disruptions to the production/fulfillment processes.
  • Identify opportunities for process optimization, efficiency improvements, and cost savings related to equipment maintenance and operation.
  • Participate in cross-functional teams to implement improvement projects and contribute to the continuous improvement culture within the organization.
  • Stay updated with industry trends, technological advancements, and best practices related to general equipment maintenance.
  • Assist with or perform independently corrective, preventive and planned maintenance activities on production-related equipment.
  • Troubleshoot and improve highly complex motion controls systems.
  • Troubleshoot and improve highly complex electro-mechanical systems.
  • Ensure the primary work areas are organized, neat and clean both during and upon completion of maintenance related activities.
  • Adhere to 5S principles.
  • Identify and act immediately regarding any safety hazards, spills, etc., to avoid the risk of accidents.
  • Use safe lifting techniques and operate power equipment in a safe manner.
  • Abide by all stated regulations while performing work. Understands and complies with all hazardous energy policies and procedures including lock-out/tag-out.
  • 5+ years experience in maintenance, facilities, or field with related skills.
  • Demonstrated ability to troubleshoot, maintain, and operate advance technical equipment in a related industry.
  • 3+ years with electro-mechanical control systems.
  • Have knowledge of and experience with CMMS systems.
  • Must be able to safely lift and carry items weighing up to 50 pounds.
  • Use of business computer systems and applications-specifically, Microsoft Word, Excel, and Project Management.
  • Ability to troubleshoot problems with machinery without supervision or direction.
  • Ability to document predictive/preventive maintenance charts, technical data and other data; interpret data and provide relevant input for process improvement.
  • Ability to communicate effectively with others using spoken and written English (Bilingual in Spanish preferred).
  • Must be able to bend, stoop, reach overhead with arms and hands and climb ladders; must be able to climb stairs up to three flights and not be afraid of heights utilizing scissor or bucket lifts.
  • Ability to work cooperatively and collaboratively with others.
  • Possess the learning capacity to receive and apply cross-functional training.
  • Ability to comprehend and adhere to all Hims Inc. policies and procedures.
  • Ability to travel to other sites as needed.
  • Must be at least 18 years of age and present state-required proof of age documents.
  • High school diploma or equivalent GED required.
  • Formal training or certification through an accredited institution in at least one of the following areas: electrical, mechanical, motion control or PLC systems.
  • 5+ years previous maintenance experience in a production facility or with equipment mentioned above.
  • 5+ years of electrical knowledge and electronic principles.
  • Formal training and work with robotic systems.
  • Advanced degree/training in engineering, maintenance, or other related field.
  • Advanced formal training in lean or six sigma.
  • Experience with pharmacy fulfillment equipment.
  • Competitive salary & comprehensive health benefits including medical, dental & vision.
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