Maintenance Controller - Facilities Operation Center

United Airlines•Chicago, IL

About The Position

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. Job overview and responsibilities Coordinate, develop and deliver all planned and unplanned maintenance requirements for the facility maintenance needs in the hub environment. Coordinate daily workload requirements between internal and external departments ensuring required paperwork, materials, tooling, and manpower are made available to minimize operational impact of facility maintenance requirements. Monitor and manage BHS and BMS systems providing time critical communications and coordination in reactive and preventative maintenance needs. The coordinator must be able to use all the tools and resources in place to disseminate and provide clear, concise and accurate information and direction to a large staff in an effort to keep the BHS functioning properly and direct maintenance activity needed within the facilities. Dispatch Facility Maintenance teams throughout the facility to resolve system and equipment issues and address customer complaints, providing clear and concise information to support effective troubleshooting Maintain consistent communication with Station Operations – including Customer Service, Ramp Service, and other key stakeholders regarding all major issues Create work orders using the AssetWorks work order management system and track and manage all work orders through completion and resolution Monitor the Facility Maintenance Service Portal for incoming service requests, dispatch Facility Maintenance Technicians as appropriate, and escalate issues to vendors or port authorities Monitor and manage BHS and BMS/Safety systems providing time critical communications and coordination for maintenance needs Monitor the BHS and take necessary actions or make configuration changes during system failures or irregular operations Escalate system outages to Systems Engineering and coordinate with the software company / provider and DT for software and controls related issues Track, coordinate, and communicate all BHS construction alterations to ensure the system remains operationally ready for daily start‑up Document mishandled bags, baggage anomalies, claim‑area scanning activity, and technician jam‑response times Prepare hourly, daily, monthly, and annual baggage‑system reports, track and document mishandled bags that cause system jams, and make necessary decisions and adjustments within the system during irregular operations Build and maintain professional working relationships with all applicable stakeholders, including internal departments, vendors, TSA, and the port authorities Assist with administrative duties supporting front line Technicians, Supervisors, and Managers

Requirements

High school diploma or equivalent
Valid Driver’s License
2+ years of Operational Airport Experience
Proficient in Microsoft Office skills
Excel
Power Point
Word
Proficient communication skills
Must be able to work in a fast-paced environment
Must be able to maintain a high level of professionalism in demanding or fast‑changing situations
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Associate degree or related experience
AS – computer science
OSHA 10 or 30 certification
7 to 10 years Airport Experience
Experience working with BHS

Responsibilities

Coordinate, develop and deliver all planned and unplanned maintenance requirements for the facility maintenance needs in the hub environment.
Coordinate daily workload requirements between internal and external departments ensuring required paperwork, materials, tooling, and manpower are made available to minimize operational impact of facility maintenance requirements.
Monitor and manage BHS and BMS systems providing time critical communications and coordination in reactive and preventative maintenance needs.
Dispatch Facility Maintenance teams throughout the facility to resolve system and equipment issues and address customer complaints, providing clear and concise information to support effective troubleshooting
Maintain consistent communication with Station Operations – including Customer Service, Ramp Service, and other key stakeholders regarding all major issues
Create work orders using the AssetWorks work order management system and track and manage all work orders through completion and resolution
Monitor the Facility Maintenance Service Portal for incoming service requests, dispatch Facility Maintenance Technicians as appropriate, and escalate issues to vendors or port authorities
Monitor and manage BHS and BMS/Safety systems providing time critical communications and coordination for maintenance needs
Monitor the BHS and take necessary actions or make configuration changes during system failures or irregular operations
Escalate system outages to Systems Engineering and coordinate with the software company / provider and DT for software and controls related issues
Track, coordinate, and communicate all BHS construction alterations to ensure the system remains operationally ready for daily start‑up
Document mishandled bags, baggage anomalies, claim‑area scanning activity, and technician jam‑response times
Prepare hourly, daily, monthly, and annual baggage‑system reports, track and document mishandled bags that cause system jams, and make necessary decisions and adjustments within the system during irregular operations
Build and maintain professional working relationships with all applicable stakeholders, including internal departments, vendors, TSA, and the port authorities
Assist with administrative duties supporting front line Technicians, Supervisors, and Managers