Maintenance Control Specialist II

Panasonic • Chicago, IL

2d • $66,000 - $111,000

About The Position

Maintenance Control Specialist II- Chicago
Who We Are:
Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!
How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.
If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/.

JOB SUMMARY
Provide planning, reporting and analysis of maintenance operations that service airline IFE programs. Coordinate maintenance with PTS service locations and airline maintenance operations centers to provide resources to clear open defects in the shortest possible time. Additional areas of responsibility will include global maintenance planning, inventory management, trending, statistical analysis, presentation preparation and issues management.

Requirements

• Bachelor's degree in appropriate discipline or a combination of education and related experience.
• Six years of related experience or three years demonstrated competency in the Maintenance Control Specialist I role.
• Must have experience with Microsoft Office applications including PowerPoint, Word, Excel (including formulas), Project, Access and Outlook. Visio knowledge also preferred.
• Must be proficient using multiple databases.
• Ability to listen and professionally respond to customers’ reported challenges is greatly preferred.
• Ability to effectively communicate with internal and external customers both verbally and in writing, working towards a comprehensive resolution with a customer.
• Ability to work well in a high-stress, high-pressure environment.
• Ability to coordinate and assign multiple, high-priority tasks on parallel tracks at the same time.
• May require travel (10%) to Maintenance Service line stations, Panasonic Avionics repair shops and/or customer locations for training and/or direct customer support.
• Required to work in an operations center and may be required to work day, swing or night shift.

Nice To Haves

• Engineering, project engineering, or project/program management experience preferred.
• Airline operations and 24/7 technical support center experience preferred.
• IT and network experience highly preferred.
• IFE, cellular and satellite communication experience highly desired.
• FAA Airframe & Powerplant License preferred.
• Linux Basic and Linux Plus or equivalent experience with the Linux Operating system preferred.
• Working technical knowledge of IFE or aircraft systems preferred, including schematics, diagrams, component and aircraft maintenance manuals, illustrated parts catalogs and other technical documents.

Responsibilities

• Create and analyze various reports for management review, including Daily Operations Report listing open deferrals and aircraft with severe IFE degradation. Utilize databases for tracking and problem resolution. Coordinates and follows-up on maintenance activities to assist departments complying with all required maintenance requests. Ensure all discrepancies are addressed and rectified in a timely manner.
• Utilize airline approved technical manuals including Aircraft Maintenance Manuals (AMM), Aircraft Illustrated Parts Catalogs (AIPC), and the Software Configuration Index (SCI). Maintain in-depth knowledge of all products and installations as defined in the assigned service agreement(s).
• Assist with real-time troubleshooting of all IFE system configurations via in-flight or ground based calls. Respond to airline and internal technical questions to develop sustainable solutions to resolve discrepancies expeditiously, while continuing to maintain favorable customer relations.
• Support in-service operations by coordinating throughout the program with functional departments; Logistics, Quality Assurance, Marketing, Program Management, Product Support Engineering, and Customer Support Engineering.
• Assist with department training to maintain a basic knowledge of all departmental processes, products and services.
• Functions as communications focal to the airline, internal customers, third party suppliers and/or OEM as required for technical issues. Support conference calls with various engineering groups, and PTS Operations.
• Keep management informed of all IFE maintenance issues that may impact customers’ service.

Benefits

• Paid time off: Exempt Salaried employees receive flexible paid time off. This means that there is no fixed number, range, or limit to the amount of Personal and Vacation Days that may be taken for exempt employees. Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked.
• Health Insurance: Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options & Vision insurance through EyeMed or VSP.
• 401K with 50% match on up to 8% contribution, full vested from day 1.
• Washington residents only are eligible for: Washington’s Family and Medical Leave program and Washington’s Paid Sick Leave program.
• Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employee, spouse and child, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level