Maintenance Call Center Coordinator

Pilot Company • Knoxville, TN

85d

About The Position

The purpose of this job is to provide troubleshooting support and repair coordination for routine facility-related issues at travel center locations. This position involves liaising with store employees and vendors to ensure timely repair of facility issues at company sites in a cost-effective manner. The role includes compiling and evaluating information about each facility repair issue to determine whether repair or replacement is the most appropriate and cost-effective solution. Additionally, the position requires calculating total job costs, managing the work order process, and determining the most cost-effective means of sourcing parts and equipment. The individual will coordinate with PFJ Regional Maintenance Technician and Service Technician dispatch teams to resolve issues in-house and minimize downtime and costs. Developing and maintaining relationships with vendors to ensure competitive pricing and quality services is also a key responsibility. The role includes providing training on basic facility maintenance procedures to store personnel and ensuring compliance with rules, regulations, policies, and procedures.

Requirements

• High school diploma or equivalent certificate required.
• Associate or Bachelor’s degree in business or related field preferred.
• Minimum one year’s experience in retail facility support preferred.
• Basic Microsoft Office skills with intermediate skills in Excel.
• Basic knowledge of building systems (e.g., HVAC, fire systems, plumbing, electrical).
• Basic knowledge of facility management and Energy Management Systems (EMS).
• Strong written and verbal communication skills.
• Ability to provide excellent customer service and follow-up.
• Strong attention to detail, organization, and follow-up.
• Ability to prioritize, multitask, and work in a fast-paced environment.
• Ability to analyze and make decisions.
• Ability to collaborate with other team members and departments.

Responsibilities

• Provide troubleshooting support and repair coordination for routine facility-related issues.
• Liaise with store employees and vendors to ensure timely repair of facility issues.
• Compile and evaluate information about facility repair issues to determine appropriate solutions.
• Calculate total job costs and manage the work order process.
• Determine cost-effective means of sourcing parts and equipment.
• Coordinate with maintenance technician teams to resolve issues and minimize downtime.
• Develop and maintain relationships with vendors for competitive pricing and quality services.
• Provide training on basic facility maintenance procedures to store personnel.
• Ensure compliance with rules, regulations, policies, and procedures.

Benefits

• Nation-wide Medical Plan/Dental/Vision
• Flexible Spending Accounts
• Weekly pay
• 401K match
• Tuition Assistance
• Adoption Assistance
• PTO
• Fuel Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees