Pilot Company-posted 2 months ago
Full-time • Entry Level
Knoxville, TN
5,001-10,000 employees

The purpose of this job is to provide troubleshooting support and repair coordination for routine facility-related issues at travel center locations. This position involves liaising with store employees and vendors to ensure timely repair of facility issues at company sites in a cost-effective manner. The role includes compiling and evaluating information about each facility repair issue to determine whether repair or replacement is the most appropriate and cost-effective solution. Additionally, the position requires calculating total job costs, managing the work order process, and determining the most cost-effective means of sourcing parts and equipment. The individual will coordinate with PFJ Regional Maintenance Technician and Service Technician dispatch teams to resolve issues in-house and minimize downtime and costs. Developing and maintaining relationships with vendors to ensure competitive pricing and quality services is also a key responsibility. The role includes providing training on basic facility maintenance procedures to store personnel and ensuring compliance with rules, regulations, policies, and procedures.

  • Provide troubleshooting support and repair coordination for routine facility-related issues.
  • Liaise with store employees and vendors to ensure timely repair of facility issues.
  • Compile and evaluate information about facility repair issues to determine appropriate solutions.
  • Calculate total job costs and manage the work order process.
  • Determine cost-effective means of sourcing parts and equipment.
  • Coordinate with maintenance technician teams to resolve issues and minimize downtime.
  • Develop and maintain relationships with vendors for competitive pricing and quality services.
  • Provide training on basic facility maintenance procedures to store personnel.
  • Ensure compliance with rules, regulations, policies, and procedures.
  • High school diploma or equivalent certificate required.
  • Minimum one year’s experience in retail facility support preferred.
  • Basic Microsoft Office skills with intermediate skills in Excel.
  • Basic knowledge of building systems (e.g., HVAC, fire systems, plumbing, electrical).
  • Basic knowledge of facility management and Energy Management Systems (EMS).
  • Strong written and verbal communication skills.
  • Ability to provide excellent customer service and follow-up.
  • Strong attention to detail, organization, and follow-up.
  • Ability to prioritize, multitask, and work in a fast-paced environment.
  • Ability to analyze and make decisions.
  • Ability to collaborate with other team members and departments.
  • Associate or Bachelor’s degree in business or related field preferred.
  • Nation-wide Medical Plan/Dental/Vision
  • Flexible Spending Accounts
  • Weekly pay
  • 401K match
  • Tuition Assistance
  • Adoption Assistance
  • PTO
  • Fuel Discount
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