Maintenance Analyst I - Technical Resources

Nabors•Houston, TX

21d

About The Position

The Maintenance Analyst acts as the liaison to IT, and works closely with Operations, Field Service, and Engineering users. This position is responsible for managing maintenance system bugs and enhancements, conducting regular and ad-hoc analysis of global maintenance activities, and communicating via reports, dashboards, calls, emails, etc., as appropriate. This role will also be the primary contact for third-party oil sampling activities and myRequest tickets.

Requirements

2 years of relevant experience.
Possesses a basic understanding of the functional processes of the business areas supported.
Awareness of best practices in the technology industry as it relates to their work.
Sound judgment, tact, and analytical ability.
Excellent interpersonal, communications, and organizational skills.
Ability to work effectively with clients, and management and its staff members.
Comfortable presenting and meeting with senior executives as well as with operational employees.

Nice To Haves

3+ years of relevant experience.
Experience implementing/managing ticketing/incident and problem management systems.
Specific experience related to maintenance systems, PowerBI, Excel.
Bachelor’s degree in Engineering, Business Administration, Statistics, or similar field.

Responsibilities

Facilitates myMaintenance and D365 Field Service system changes.
As required, liaising with other teams to assure complete integration of solutions and to optimize overall maintenance systems performance and provide regular updates to stakeholders.
Understand business needs and impact of product backlog items to prioritize development.
Prioritize and manage the product backlog items through completion for maintenance applications.
Works closely with business partners to address needs and represent the maintenance organization in a positive manner.
Completes majority of Operations – Technical and Maintenance Support myRequests tickets.
Identify metrics and KPIs which drive performance of maintenance operations and report periodically to business stakeholders on these metrics.
Identify Opportunities for Improvement in business processes.
Identify positive and negative trends in process and data and recommend relevant solutions and enhancements.
Provide updates on system projects.
Liaise with the business stakeholders to understand needs and deliver solutions timely and efficiently.