Maintenance Administrator - Riata

Olympus Property•Austin, TX

About The Position

The Olympus Property Difference Compassion plays a part in everything we do, in every interaction, at every level. Kind acts for our residents. Respect for our employees. Courtesy for our partners. We pride ourselves on being #OlympusProud, and to us, culture is everything. Each of our team members contributes to continued success and is dedicated to ensuring we surpass every expectation so that we can commit to providing opportunities for growth, rewards, and recognition. The Maintenance Administrator is responsible for coordinating and supporting daily maintenance operations with efficiency, accuracy, and professionalism. This role serves as the primary point of contact for residents regarding maintenance-related matters and acts as a liaison between the Maintenance Department and office staff. The ideal candidate will consistently provide a welcoming, courteous experience to residents, vendors, and contractors while maintaining a polished and professional appearance and demeanor.

Requirements

Demonstrated commitment to supporting and modeling the Bell Core Values.
Proven ability to provide exceptional customer service.
Ability to collaborate effectively within a team environment.
Strong verbal and written communication skills.
Ability to understand and follow both written and verbal instructions.
Excellent interpersonal skills with the ability to interact tactfully and professionally with diverse personalities.
Maintain a professional appearance and demeanor at all times.
Highly organized, resourceful, and detail-oriented.
Ability to stand for extended periods, including up to an eight-hour shift.
Flexibility to work overtime and weekends as needed.

Responsibilities

Deliver outstanding customer service to residents, prospects, vendors, and contractors.
Address resident concerns and maintenance-related complaints promptly and professionally.
Foster a positive, friendly, and professional office environment.
Respond to maintenance-related inquiries or direct residents to the appropriate team member or department.
Support the Service Manager(s) with scheduling vendors and contractors for repairs, ensuring proper follow-up and documentation.
Guide residents to appropriate resources when needed.
Answer and respond to phone calls from residents and other departments to maintain clear and consistent communication.
Dispatch service requests to technicians based on urgency and priority, including requests submitted through the resident portal or other internal channels.
Proactively suggest ideas to improve resident satisfaction and streamline workflow processes.
Ensure compliance with Fair Housing regulations in all interactions.
Follow up with residents regarding work order status, scheduling updates, and satisfaction with completed service requests.
Maintain reliable attendance and punctuality.
Perform other duties as assigned.
Adapt to evolving community needs, as this role may expand to include additional responsibilities over time.