Mainframe Production Assurance Analyst

NTT America-posted 2 months ago
Hybrid • Mckinney, TX
5,001-10,000 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
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We are seeking a highly skilled individual with extensive experience in production support and assurance roles, particularly within mainframe environments. The ideal candidate will have a strong background in JCL, COBOL, CICS, Easytrieve, and VSAM, along with a solid understanding of ITIL processes. This role requires hands-on experience with batch scheduling tools and data file management, as well as the ability to work in a 24x7 production support environment. The candidate will be responsible for monitoring and validating batch cycles, ensuring timely execution of production jobs, and collaborating with various teams to maintain high system availability.

  • Monitor and validate completion of daily, weekly, and monthly batch cycles across multiple business units.
  • Ensure timely execution of production jobs, identifying and resolving errors or delays.
  • Perform mainframe transaction and report validations.
  • Coordinate with infrastructure teams, Application Run and Build teams, External vendors, and Business Team.
  • Validation and Transfer Data from and to external vendors.
  • Troubleshoot job failures, escalate issues to Application technical teams, and track to resolution.
  • Maintain runbooks, job schedules, and operational documentation to support transitions.
  • Participate in change management activities - Deploy, validate changes, support cutover, and monitor post-implementation.
  • Provide production assurance reporting (daily status, exceptions, SLAs).
  • Support disaster recovery testing and ensure compliance with organizational standards.
  • Collaborate with cross-functional teams (application, operations, business) to ensure high system availability and reliability.
  • 6+ years of experience in production support/assurance roles.
  • 5+ years with JCL tools.
  • 5+ years of experience with production support of JCL, COBOL, CICS, Easytrieve, VSAM, or related mainframe applications.
  • Bachelor's degree in computer science, Information Systems, or related field (or equivalent experience).
  • 6+ years of experience in mainframe operations, production support, or assurance roles.
  • Hands-on experience with JCL, batch scheduling tools (e.g., PCS, CA7), and mainframe utilities.
  • Hands-on experience with data files management (Sequential, GDG, VSAM and PDS).
  • Strong understanding of incidents, problems, and change management processes (ITIL preferred).
  • Familiarity with transaction validation and report printing processes.
  • Strong analytical, troubleshooting, and root cause analysis skills.
  • Excellent communication and coordination skills; ability to work across teams.
  • Ability to work in 24x7 production support environments with on-call rotation.
  • Experience with financial services or insurance domain batch processing.
  • Experience with performance monitoring and tuning in production environments.
  • Experience in Incident and SLA Management.
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