Fiserv-posted 11 days ago
Full-time • Entry Level
Fishers, IN
5,001-10,000 employees

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Mainframe Operator What does a successful Mainframe Operator do at Fiserv? As a successful Mainframe Operator, you will provide first level support in a 24x7x365 environment, for Data Center client processing. This is a Global Command Center environment with functions to include but not limited to file transmission monitoring, Batch processing, Mainframe monitoring, helpdesk functions and client calls. You will learn how to identify issues that may impact customers by proactively monitoring.

  • Recognize, troubleshoot, escalate, document and resolve all Incidents on your shift.
  • Monitor all systems via consoles, emails and event managers.
  • Perform System Operation activities such as responding to messages, displaying queues, determining status, canceling or purging tasks.
  • Run all Job Scheduler activities as needed (e.g. daily, weekly, monthly, on-request schedules, etc.)
  • Complete basic problem determinations, (i.e. identifies specific error type, documents as needed, and follows appropriate procedures.)
  • Recover and restart jobs terminated by hardware or software failures as directed.
  • Ensure all scheduled tasks for shift are completed accurately and on time.
  • Require good social and communication skills, including the ability to provide ongoing end user training and be an excellent teammate.
  • High School Diploma and 2 years of relevant experience in applicable field.
  • 2+ years of experience in Computer Operations or Information Technology Analyst Operations.
  • 2+ years of experience with batch job scheduler JCL, CA7, Control-M, IBM Mainframe Consoles
  • Experience in batch job processing, batch abend troubleshooting and batch job restart processes.
  • Experience with large mainframe IBM environments
  • Experience working with TSO, ISFP, CAVIEW, SYSVIEW and IOF
  • Experience with ITIL ticket systems; BMC Remedy experience and/or Service Now
  • Typing 40 words per minute.
  • Experience with enterprise job scheduling solutions (preferably ESP/Control-M/AppWorx)
  • Experience with Moogsoft
  • Experience working with Communication/Data within any of these transfer protocols (IP, TCP, HDCP, HTTP, FTP, Telnet, SSH, POP3, SMTP, IMAP, Informix, NDM & Cyberfusion)
  • ITIL Service Management Tools such as: Remedy9 / Service Now, Incident Management, Problem Management, Change Management, Configuration Management , Service Level Management/SLAs)
  • Related industry experience in Banking or Financial Services Industry.
  • Experience with Windows 2008 Server, IIS and SQL administration.
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