Main Shop Service Advisor - Olympia Kia
About The Position
Olympia Kia is seeking an experienced and customer-focused Main Shop Service Advisor to join our dynamic service team. As a key liaison between our customers and service technicians, the ideal candidate will have a strong background in automotive service, excellent communication skills, and a commitment to delivering a superior customer experience. At Olympia Kia, we are committed to excellence in both customer service and employee satisfaction. We take pride in fostering a respectful, professional, and growth-focused environment where our team members can thrive. Why Work for Olympia Kia? Supportive Team Culture: Work alongside friendly, experienced professionals who are passionate about what they do and eager to help you succeed. Career Growth Opportunities: We invest in your future with ongoing training and opportunities for advancement within our dealership and the wider Kia network. Customer-First Focus: Be part of a company dedicated to providing exceptional service that keeps customers coming back. We’re proud to be ranked #2 among Extra-Large Best Places to Work in Washington, reflecting our strong commitment to a supportive and rewarding workplace culture.
Requirements
- Previous experience as a Service Advisor in an automotive dealership or repair facility required
- Strong knowledge of vehicle systems and maintenance procedures
- Proven ability to manage multiple tasks in a fast-paced environment
- Exceptional interpersonal and organizational skills
- Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.
Nice To Haves
- Experience with Reynolds or other dealership management software preferred
Responsibilities
- Greet and assist customers in a professional and courteous manner
- Accurately document vehicle concerns and service needs
- Provide detailed cost estimates and clearly explain recommended services
- Coordinate repair timelines and communicate status updates to customers
- Work closely with technicians to ensure timely and accurate service completion
- Maintain customer satisfaction through follow-up and consistent service quality
Benefits
- Health Insurance, Dental, Vision, Pet, and Company-Paid Life Insurance.
- Employee Assistance Plan.
- 401(k) with Company Match.
- Paid Time Off that accrues from Day 1.
- An excellent menu of voluntary benefits.
- Employee pricing for you and your family on vehicles, parts, and service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
