Main Shop Manager (2nd Shift)

Stowers Machinery•Knoxville, TN

About The Position

Main Shop Manager (2nd Shift) Hours: 3:30PM-12:00AM (Midnight) Stowers Machinery is fortunate to have served East Tennessee since 1960. East Tennessee is a great place to live, work and raise a family. Stowers is fortunate to represent Caterpillar, the world's leading manufacturer of equipment; a company always striving to meet the demands of changing markets. Stowers is fortunate to have loyal customers who have joined in a partnership that is mutually beneficial. And, Stowers is fortunate to have dedicated employees who love this business and are willing to work tirelessly to meet or exceed the customer's expectations.

Requirements

Strong understanding of heavy equipment repair, diagnostics, and service processes.
Ability to interpret work orders, technical manuals, schematics, and diagnostic reports.
Proficiency with service management systems, scheduling tools, and digital diagnostic platforms.
Strong leadership, communication, and conflictâresolution skills.
Ability to manage shop workflow, prioritize tasks, and meet deadlines.
Knowledge of safety regulations, warranty processes, and Caterpillar service standards.
High School Diploma or equivalent required.
Ability to walk, stand, or observe work in shop environments for extended periods.
Ability to wear required PPE when in shop or operational areas.
Ability to lift or move equipment components as needed during inspections or support tasks.

Nice To Haves

Experience managing a heavyâequipment service shop or similar technical operation.
Familiarity with Caterpillar equipment, systems, and dealership operations.
Certifications or training in leadership, operations management, or equipment service management.
Technical training or an Associate/Bachelor’s degree in diesel technology, business management, or a related field preferred.
Handsâon experience with heavy equipment diagnostics and repair.
Experience managing technicians and coordinating complex repair operations.
Strong problemâsolving skills with the ability to support technicians on difficult jobs.
Customerâservice experience in a technical or equipmentârelated environment.

Responsibilities

Manage daily shop operations, including technician assignments, job scheduling, and workflow coordination.
Review and approve work orders, repair estimates, and service documentation.
Ensure repairs are completed accurately, efficiently, and according to manufacturer standards.
Monitor shop productivity, labor efficiency, and job turnaround times.
Communicate with customers, service advisors, and internal departments regarding job status and repair recommendations.
Coordinate with parts, rental, and field service teams to support shop operations.
Maintain shop equipment, tools, and work areas in safe and organized condition.
Support warranty claim processes and ensure proper documentation.
Enforce safety policies and promote a culture of safe work practices.
Lead, mentor, and develop shop technicians and support staff.
Conduct performance evaluations and identify training needs or skill gaps.
Support hiring, onboarding, and development of new shop personnel.
Promote teamwork, communication, and accountability within the shop.
Lead daily or weekly shop meetings to review priorities, safety topics, and operational goals.
Drive continuous improvement initiatives to enhance shop performance.