MAIN SERVICE REPRESENTATIVE - St. Thomas

First BanCorp

4d•Onsite

About The Position

The Main Service Representative coordinates the operational tasks of the Service Representatives under the direction of Branch Management, assists in the daily consolidation/reconciliation processes and efficiently and effectively serves Branch clients, satisfying their needs and complying with all the applicable programs, policies, procedures and regulations. The degree of judgment is limited to very specific transactional activities for which the employee has been trained to perform; exercises very limited judgment within the parameters of assigned authorizations; seeks guidance and direction from management when activities or finding exceed established authorities and guidelines. This position has no direct supervisory responsibilities. The impact of errors of this position could affect activities related with the position, unit and other departments, and the image of the organization. Errors have financial, legal, and regulatory implications.

Requirements

High School Diploma from an accredited institution and technical courses related to the banking industry or an Associate’s Degree from an accredited institution of higher learning.
Two or more years of experience as a Service Representative/Teller.
Experience in assessing clients’ needs to promote, refer or cross sell various bank products and services.
Successful completion of the organization’s placement test and training program.
Ability to work flexible and non-traditional hours, including Saturday, Sunday, and holidays.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; the ability to speak and comprehend the English language.
Computer literate.
Knowledge of Banking laws and regulations.
Ability to work with teams and influence others.
Analytical-thinking abilities.
Knowledge of Banking products and services.
Customer Service Orientation.

Responsibilities

Supports Branch Management by coordinating and monitoring the procedures and duties performed by the Service Representatives, as well as receives and delivers cash.
Performs duties of a Service Representative, such as, but not limited to processing monetary transactions, performing mechanized transaction/entries to the organization’s informational systems.
Supports the Branch Sales Assistant Manager and/or Unit Supervisor with the security systems monitoring tasks, like ATM and vault management.
Performs accounting duties, including but not limited to the preparation of the daily consolidation, GL and accounting journal entries and preparation of checks.
Manages the Cash Reserve, receiving the delivery of cash reserves, monitoring and controlling the service representatives’ cash limits and tallying the reserve.
Performs administrative duties including but not limited to maintenance of logs, performing, and submitting results reports, security testing and informing management of irregularities.
Attends and orients clients to promote the sales of service and products, as well as responds to inquiries and assists with implementation of solutions.
Maintains a log of the work area documents and forms.
Complies with all related laws and regulations including but not limited to Bank Secrecy Act, Truth in Savings, Truth in Lending and Community Reinvestment Act.
Complies with the Branch Selling Culture, goals, working plans and administrative procedures including but not limited to the Total Quality Program.
Contributes to Branch growth by applying the Selling Culture and OSS Program.
Supports the tasks of the Branch Sales Assistant Manager and/or Unit Supervisor.
Assists management with special projects and tasks as requested.
Performs related duties as assigned.